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Keep in mind that the online status is manually adjusted--it isn't something that happens automatically as your application flows through the process--and the online status is adjusted, based on anecdotal evidence, somewhat s l o w l y.

If you've been reading the board, you know it isn't uncommon for people to receive plastic in the mail before the online status changes to "mailed." Or for the application packet to be in the DPS office a week or two before the status shows it was received.

From what I gather, yesterday was day 60 of your wait. I'd cut DPS a little slack for the Thanksgiving holiday, and wait a few more days before calling them back. If the status hasn't changed as of Friday, then give 'em a call.