TexasCHLforum.com

Exactly as noted, there is no issue with producing an electronic copy of the correspondence for any legal requirements.

Im sure some places have different requirements, but I know how picky our Compliance department is for maintaining records for legal and reporting purposes, and we have not been storing actual paper docs for many years. Even before we went electronic, we were storing a lot of stuff on microfiche, and we moved to full electronic about 10-12 years ago, finally getting rid of all of our older methods and getting things converted to electronic.

I am not saying that writing a letter is bad, or wont get the appropriate response (whatever that ends up being), just stating that email is not only faster and easier for the consumer, it greatly speeds up handling time, ease of correspondence and storage, and is still considered "written correspondence", at least for us.

Oldgringo wrote:

John75 wrote:I've shopped quite a bit at Sprouts and I'll be shopping elsewhere now. Sending them an email.

Nice thought; however, if it ain't in writin', it didn't happen. E-mails ain't in writin'.

I dont really shop there (maybe twice in the past year), but thought I might provide a little insight on the email vs writing.

I work in the financial industry, and while the "canned responses" may not make people in this complaint thread happy, they server a purpose in getting a unified response out to customers, with wording that has been approved by their legal team. Like it or not, the litigiousness of our society mandates things like this for certain types of responses.

On the email not counting -at least in the industry I work in, email writing holds 100% of the weight that a paper letter does, and makes life a heck of a lot easier. And anything that comes in via paper is scanned into our electronic imaging system anyways, and the paper copy is then destroyed. We don't keep a big filing cabinet with written requests and letters or hand deliver those angry letters to the CEO office in a giant mail bag to show how much people care (that scene from Miracle on 34th street comes to mind here...), and it actually takes longer to get a response or for it to be seen by anyone that matters. Also of note, it is processed by the same group of people, regardless of who it is addressed to. They then make the determination of responding, sending it up higher for review, or simply logging it as a complaint and moving on.

This isnt 2001 and a bad spam filter on AOL or Hotmail any more, and while individuals may feel electronic is cheating, that is how business is done now, complaints included...