TexasCHLforum.com

Over (submitted in early Feb) 4 months now. Just called again and got a guy who said not only do they have all my required documentation, he sees that I have sent it multiple times (the other representatives said they couldn't see but one upload) and has no idea why it has never been processed but that it has been left sitting and never routed to the correct department. He stated he would annotate my account and deliver all my documents to a supervisor Monday to try and get it processed. He also stated the supervisor will contact me via email or phone on Monday afternoon to follow up with me. I'll give him the benefit of the doubt and hope this is FINALLY resolved but I have heard this before. He did seem more sincere than the other guy I spoke with who told me I just have to wait. After over 4 months, what's a few more days?

Yup. No response, email or handwritten. Now my friend who took the class TWO WEEKS after I did received his CHL in the mail today. The website still says they are waiting on my additional documents which I have verified they have received. This is absolutely ridiculous.

I took care of EVERYTHING in early February; class, documentation, payments, upload of all documentation.

Since then I have had to call three times for even an update as the website STILL says that my application has been received online but they are awaiting my supporting documentation.

The first hint that something was wrong was when I received an email saying they are still waiting for my supporting documents a few weeks AFTER I uploaded them. I called and was told they couldn't find any record of them so, thinking there was a glitch, I uploaded them again; no big deal.

Shortly after that I received ANOTHER email saying they had no record of my supporting documents. Once again, I uploaded them.

The second time I called was in mid March; while on the phone with DPS I uploaded my supporting documents (for the THIRD time) and the girl on the phone with me verified that the documents arrived right then and there and that I had done everything necessary; no further action needed on my behalf. She said by the following Wednesday the website would reflect that they had been received and were being processed and that she would put a note on my application to try and move it along. She was very courteous, friendly, and seemed helpful so it seemed like things were finally fixed. Nope, the website never changed.

My third phone call was at the beginning of April and the guy I spoke to told me they had only just started processing the stuff from February (which flies directly in the face of what I was told before) and that I was just going to have to wait. He also said there was no way for him to verify if my documents had been received or not. I explained what the young lady said and he just blew it off.

So as of today, almost three months later, the website still says they are awaiting arrival of my supporting documentation.

I know there are people here who freak out at the smallest criticism of anything Texas related but simply put, this process is sorely inefficient and Texas really needs to fix the CHL application/processing system.