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Thanks guys for your help. She finally got a response back. They asked her to reply to the email with her full name and drivers license number. I'm guessing they'll send her another license with her correct information.

She has made several calls staying on the phone for up to 20 mins, but no answer. She also emailed them two days ago, but still no reply. I know they are swamped right now, but any other ideas????

A friend of mine just got her CHL a couple of weeks ago. She just noticed that instead of having F for female it has M for male, but she is a female. Don't worry I asked her boyfriend to confirm this and he guarantees that she is a female .

What are the steps she needs to take to correct this??? Can she legally carry until it's fixed?