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by K.Mooneyham
Sun Jun 24, 2018 10:55 am
Forum: General Gun, Shooting & Equipment Discussion
Topic: Great Ruger customer service
Replies: 9
Views: 2878

Re: Great Ruger customer service

Abraham wrote: Sun Jun 24, 2018 9:47 am The Ruger CS in my experience was only fair.

Notice how much quality control of their products isn't...

I've already discussed my own gun failure particulars here, so I won't go into it, but after my failure, I started researching and sadly Ruger's QC is pretty awful at this point. Story after story of gun failures.

Oh sure, you can send it in and they'll fix it.

Great, but how about not having to send it in, in the first place?
I'm happy for those that can afford brands like Sig, but I am not among those folk. I hesitate to say an exact number of firearms I own, but I count several Rugers among them, and I've had good service overall from all of them.
by K.Mooneyham
Sat Jun 23, 2018 7:56 pm
Forum: General Gun, Shooting & Equipment Discussion
Topic: Great Ruger customer service
Replies: 9
Views: 2878

Re: Great Ruger customer service

Yeah, I enjoyed shooting it. Despite the takedown feature, it seemed pretty accurate, at least better than I am. (No pics, sorry.) I've only fired it the one time so far, hopefully tomorrow I'll put some more through it. I shot 232 rounds that first time, split between 115 grain Blazer brass FMJ, 115 grain Federal Champion aluminum case FMJ, 124 grain Remington FMJ +P, and a handful of Winchester 147 grain hollowpoints that I've had for several years. Fed all of it without issue using Ruger SR-series 17-round magazines, no failures to fire or extract. Comes with three Allen wrenches to help disassemble it, not too difficult to do. Being takedown makes barrel cleaning easy. Comes with three buttstock spacers to adjust length of pull. The magazine release can be reversed, as can the reciprocating charging handle. I reversed both of them so my strong hand (right) can stay in place and I can use my weak hand to drop/insert magazines, and work the charging handle. It's a slick little carbine, though it won't win any beauty contests, ha ha. It also comes with a mag well for Glock magazines. Top of receiver is picatinny rail, not sure if the takedown affects POI if optics are mounted, as I only used the open sights mounted on the barrel. Got it at the LGS for $530 OTD.
by K.Mooneyham
Sat Jun 23, 2018 7:29 pm
Forum: General Gun, Shooting & Equipment Discussion
Topic: Great Ruger customer service
Replies: 9
Views: 2878

Great Ruger customer service

So, I recently purchased a Ruger PC Carbine, 9mm. The stock is made of composite, a "glass filled nylon", IIRC. The main stock is molded as one piece, and thus the grip is hollow. That hollow is covered at the bottom by an oval cover with the Ruger logo on it. However, when I shot it the first time, the end cap just fell off. Didn't seem to be anything attaching it, and I could have just glued it, but decided to contact Ruger since it was brand new. I used their on-line contact form on the website, and told them what happened. I also stated I didn't want to send it back because it didn't affect function at all, and just asked them the best way to reattach it. A couple of days later I get a notice saying something was being shipped to me. Well, it came in today, and turned out to be an entire buttstock assembly, to include a new magwell (which can be changed out to accept different types of mags). That to me is some really good customer service, and why I have almost no hesitation buy new Ruger products. Even if they have no official warranty, they sure seem to stand by their stuff.

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