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steveincowtown wrote:

ATDM wrote:

Cedar Park Dad wrote:Aren't these independently owned dealerships? I don't see how sending it to the US headquarters (especially in Cali) is going to be effective.

Although they are independently owned, I am sure that Toyota Corporation is interested in making more sales through the dealership. They may not be able to give orders, but they may be willing to request some type of policy change to protect their interests.

Regardless of that, it was the only choice I had, since there is absolutely no contact information (other than phone numbers) for Red McCombs management, or corporate, or even local dealerships.

Jim Mangano- General Manager

I would assume anything addressed to him and sent to the dealer would reach his desk.

ATDM wrote:Here is the reply I received to my email. I addressed it to Toyota Headquarters, since there is absolutely no info on how to contact Red McCombs corporation, other than phone numbers. And I thought talking to people, who answer phones, would be a waste.

Hello...,

Thank you for your email addressed to Mr. Lentz which has been forwarded to the Executive Offices of Toyota Motor Sales for review and response.

We apologize to learn of your concerns with your local Toyota dealership and appreciate you giving us an opportunity to assist you.

.... If you would like to discuss your experience further, please contact me at (310) 974-7519. I am available from 9:00 a.m. to 5:30 p.m., PST Monday through Friday.

It is through correspondence such as yours that we are able to continue to improve our services, and we sincerely appreciate the time you have taken to bring the matter to our attention.

Thank you,

Celeste Knight
Executive Analyst
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue WC-11
Torrance, CA 90509
P: 310.974.7519 / F: 310.974.5345

I think, I am going to give them a call now. If y'all have any suggestions regarding how to express my opinion and what to tell them, please, let me know.

Teamless wrote:I would modify JImlongley's comments a bit:
Instead of point out it is not valid, I would card them and say simply, "I have purchased 3 vehicles in 6 years here, and now with this sign, my business is going elsewhere"
I would NOT let them know their sign is [possibly] invalid however.