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My experience with Taurus is that they want to get their products fixed. I have a Model 44 (44 magnum) that the chambers were too tight on. I called them up and they were willing to ship it both ways from my door, I asked them to send the shipping label to my friend who is an FFL because our Fedex and UPS guys are fit the definition of India Delta 10 Tango. After I explained that aspect they had no problem working with me on that. From the day I called to the day I got it back in working order was 2 weeks and 1 day.

Since we bring Kimber into this one, I had a Kimber product break and they wanted to fix it as well I instead opted to upgrade some components and had it done locally. As to my experience with Glock, called them up told them the symptoms (Gen 4 in 9mm) and was told as soon as they got another batch of springs in they would ship me one. Three or Four weeks later I had the 04 spring for my Gen4 G19. My experience with Smith and Wesson was less than consistent, after all their extractors don't break. After asking them to accept it and look at it, and being refused, I finally gave up and sold that gun cheap with full disclosure of the damage. The other time I called them up I was told not to worry the part was on the way and wouldn't cost me anything. I once called Ruger to check on the availability of magazines and parts for a Ruger Standard (Think MK II/III but pre Mark I) I was thinking about buying. I requested an owners manual, after taking my address the CS rep remembered that the manual was available online and I told him I would just download it. About a week later I received a Standard/Mark II magazine in the mail at no charge, and the button was already flipped around for the older guns.

Some company's get a reputation for bad CS, some get a good one. Some people spread hearsay without any actual experience. Keep in mind that customer service is done by people. Those people make mistakes and have bad days. The bad examples get a lot more lip service than the good examples, and a good management team will correct the bad examples. In regards to my statement, everything I have posted above is from my own personal experience not something I have read somewhere or heard from a friend of a friends cousin's brothers father-in-laws uncle twice removed. My advice is simple: buy the gun YOU want, if your concerned about Customer Service then find a dealer that will get the gun from Davidson's for you so that you don't have to worry about dealing with anyone other than your local dealer. You may pay a little more, but their lifetime warranty is worth it to me.

I also own a PT709 "Slim", It's an ok handgun but not something I will recommend lightly. The closest product in the Ruger line up to the slim is the LC9,comparing the SR9c and the 709 is like comparing apples and oranges. Given a choice between the 709 (I own one) and a SR9c (I have shot one) I would go with the SR9c for a number of reasons, here are my top 3:

#1 The SR9c is larger and easier to control.
#2 The SR9c has a larger capacity magazine
#3 For more capacity the SR9c can use SR9 mags (Grip adapters are available).