I did get an immediate "Thank you for contacting the Texas Department of Public Safety" email from Dannette/Manager Customer Support Operations which was obviously an automatic bounce-back email to ANYONE using that web page to submit an email FOR ANY REASON i.e. it appears pretty much worthless.
Fully two days later I received a "RE: CHL - New Application" from a DPS CS rep saying "There were no attachments to your email. You may want to resend..." pointing-out to me that to "Make sure...you click on the Upload box" which indeed was the mistake I'd made the first time.
So I went back to that webpage and filled-out the form a 2nd time, this time properly attaching the Checklist-with-barcode and my CHL-100. Once again I got Dannette the Automaton replying instantly to my email to them.
ahtoxa at least my experience (I'm not approved yet) suggests there is NOT an email sent-out that confirms receipt of your documentation, only the automated bounce-back and a "personal" email if you screw-up and forget to Upload your docs.
FWIW about two weeks later I finally got fingerprinted, which I was led to believe by FAST would be submitted directly to DPS, and have never gotten anything from DPS indicating they have my FAST. In mid-November I submitted another online "Contact us" inquiry, attaching my Checklist again and also my FAST receipt, asking them if they have everything they need from me, and got a reply a couple weeks after THAT stating "Thank you for your inquiry it's been referred to a specialist" or some such and now two months later there's still no update in my record...
