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locknload wrote:I'm in my house and hear something. By the time I finally get the sleep out of my eyes and realize something's about to happen ... it's too late to call 911 or the phone is in the other room. Well, then, let's say that I have time to call, but would I really want to waste time arguing with the dispatcher, which would take my mind off my own safety and that of my family?

What makes you think that a dispatcher wants to argue with you?

locknload wrote:I heard the Joe Horn tapes on local TV. The dispatcher kept trying to talk to him, while his mind needed to be elsewhere. She could have prevented him from making the right decision or confused him enough that he made the wrong decision. IMHO, she made the situation worse than it needed to be by meddling. You don't keep after an older person, because you confuse them enough that they can't think as straight as they would otherwise. You could tell his approximate age by the sound of his voice, so she had to have a clue.

You mean HE, the dispatcher was male. How did the dispatcher meddle? By asking Mr. Horn to stay inside? Sounded to me like he was concerned for the safety of Mr. Horn and was trying to keep him out of harms way.

locknload wrote:I think there is wisdom in that, where it applies to our situation being discussed here. You want them to know that you are in trouble, so they can send help. However, you don't want anything said that can be used against you. I think, just merely out of my inability to hold onto a gun and a phone at the same time, I would lay the phone down or accidentally drop it and not have time to pick it up again until everything was all over with.

And how is a dispatcher to discern what type of help you need or how much if you just drop your phone. Granted, "when in doubt, send em out". But a little info goes a long way to provide the proper assistance.

locknload wrote:I do think I would, given time to do so, call 911, so the ambulance could come, if I or members of my family needed it and to let the cops know that I was the good guy. It's for certain that the BG isn't going to be making a call, so I'd tell 911 what HE looked like, so there'd be no miscommunication. I'd make certain that the 911 operator knew that everyone else were good guys, because, from Joe Horn's conversation, it doesn't seem like the IQ requirement for the 911 operator job is too stringent.

Please elaborate on how you came to this conclusion.

locknload wrote:Also, from that conversation, the lady wasn't interested in listening to him. She obviously wanted to control the situation, rather than allowing him to control his environment. Another good reason to state your message and set the phone down, so that you can make the right decision. Pilots are taught that it is we, who are in command of our situation, not the controller. We will be the one, who lives or dies by our actions, and the controller is safely on the ground, without any idea as to what is really going on in the cockpit. The same applies to the 911 operator. She can only guess what is going down, so all her directions may just add to the confusion and danger.

The MALE dispatcher was listening to Horn. It’s hard to control a situation over the telephone, which is why most dispatchers don’t try to control the situation, we try to control the “conversation� because we need information that is vital to assisting our officers, for their safety and yours.

I’ll agree with you on one point, a 911 operator can only guess what is going down. And that sir is why we ask questions.

No offense intended Locknload. As a 911 operator/ police dispatcher I've been privy to listening to some 911 calls where the dispatcher truly failed to do their duty. This was not one of those calls, IMHO.


Just in case you want to give it another listen.

To answer the original questions posed:

Personally if I feel that there is time to call, then I’m going to call, give the pertinent information to the operator and promptly hang up so the situation can be addressed accordingly. If there is no time, then I’ll be calling after the action.

If I am with other people, then I would have someone else make the call while I deal with the threat.

My two cents, spent.