JCtx wrote:grnamin wrote:On the phone and on hold waiting for a representative to answer. Will push to speak to a supervisor.
Update: Day 83. Was on hold for 48 minutes. Spoke to a lady named Angela. She said that my paperwork was (finally) sent to an investigator and that it would take up to 60 days to get background check results back. I asked to speak to a supervisor. She said that she would take my name and number down and have a supervisor call me back today.
Update 2: I decided to call again. Has anyone noticed that if you preempt the recorded message by pressing "1" to get to the CHL division, you get the recorded message saying all reps are busy, but if you wait until you get through the whole recording you get on the queue for a rep? Wait time was only 10 minutes. Spoke to a lady named Teresa. She said that my application was at the background check process. Maybe 2 more weeks. She also said that if I check the website the status will reflect that, but I checked just now and it's still at "Concealed Handgun Licensing is waiting on the receipt of required materials..." Hoping to hear from a supervisor today.
I tried calling again last week. I think I was at 84 days then, was on hold for 20 minutes, the phone clicked then disconnected, so I called again.... After a long hold was told they haven't "extracted" my documents yet!?!? Then she said it could take up to 90 days, which is this week.
Last time i called it had been 8 weeks, they told me it could take 10 weeks. On the hold message it says it could take up to 60 days. I asked why they take them out of ordered, she could give me an answer.
Healthcare.gov workers in training it appears!