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Likewise, I have had excellent customer service from Ruger. Purchased a new 10-22 with fiber optic sights. I did not notice on my transfer inspection the from sight was broken. After realizing it at home and as I recall, I emailed Ruger, explaining it was my oversight, to ask what the cost was for a replacement. They didn't direct me back to the store, they mailed me a new front sight free of charge.

Edit to dd: I can't say I have had a bad CS experience yet, with any firearm mfg. I have had to contact Ruger, Bond, S&W, and Sig. All have taken care of me without charge and paying shipping when necessary.