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Speaking, well typing, in reference to the general attitude of Wal-Mart to complaints.

If the couple's experiences with Walmarts managers was like a few of mine, instead of saying, "Oh, this is not particularly dangerous, but it should not be down for the toddlers any more than our knives, we'll put it back where it belongs, thanks for finding it for us.."

I was not there but just speculating they probably got the voice tone equivalent to, "So what, it's not like there's a law, like you want us to move it for you or something"
I know I should walmart bash, and yes I do purchase stuff there, but still I think there customer service “Helped� the issue.