TexasCHLforum.com

That's about what I thought. If they are to busy and don't want to be bothered they need to keep the website updated. We have paid them money for the license and we want what we paid for. I don't think it is asking too much for some info. The longer they take the less time we have before renewal (and more money).

That was my purpose in posting our experience. I figured they were just giving us the canned answer. She did however confirm the dates we submitted and the dates they received everything. I understand they are busy. All the more reason they should update the website so you don't have to wait on hold. This morning it was over 50 minutes.

My wife and I are still waiting for our LTC. We received an email saying they had received all of our paperwork and to allow 6 weeks. That was on January 21. 6 weeks have come and gone and still nothing. Finally got them on the phone this morning and all they could tell us was it was now 60 days to process. That means 14 more days. In the mean time there has never been any status updates on the website. Something needs to be improved in this process.