TexasCHLforum.com

dirtlawyer wrote:What number did you call and do you have a link to check the status? I've tried though DPS and have made 3 online requests with only automated confirmation of my request and that it is under review but no actual response. When I've called they say due to heavy call volume you can't get through.

I used, (512) 424-7293. I just kept trying and eventually it let me through. It took 2 or 3 tries and I called about 8:30am. Said there was a 17min wait, and took about 20.

TangoX-ray wrote:

Gnamaree02 wrote:

withloveandagun wrote:

C-Whit wrote:The site used to give a really nice status (picture below). It would be nice if they improved upon that instead of getting rid of it.

If this is what I saw when I logged in online I wouldn't be posting here daily complaining, or trying to call them every few hours.

RSD could cut their call volume by 90%...

While many of us would still complain about the time, at lease we wouldn't be calling them about it.

I am sure there are a number of reasons applications can get processed out of order, I suspect some processors are better than others. As for the 6 week time frame, I suspect that would be their normal time frame. I can tell you from a Systems Administrator perspective, it is really easy to change the wording on a web page. It's as simple a opening the site contents, make changes for that particular page, and then publish the changes. Adding updated status information would be much more difficult, but it mostly likely can be done.

This afternoon I emailed Greg Abbott's office as well as my local representatives. I'm hopeful that I'll hear something back, and maybe they can rattle a chain or two over at DPS/RSD. I'm at 84 days, and as a friend of mine says, "that's way past B. S."

Good luck, hopefully you will get some movement. I understand having a backlog from the holidays but, that is still no excuse to not be in compliance with the law.

60 "Working Days" is hog wash, that is not stated in the law. If I don't have it by the end of March, someone is getting called and it won't be the "you need to wait longer" hotline.

Thanks, they really should give more details on where there at in the process. It would tremendously cut down on the amount of phone calls they get requesting an update.

I just called this morning for the first time, they told me they had all my documents and it shouldn't be much longer, but please give it more time.

Application - 8\15\2015
Prints - 8\20\2015
CHL Class competed - 01\02\2016
Documents Received email - 01\04\2016

Today is the 70 day mark and the wait continues. Great site by the way, very informative and lots of great info.