Search found 4 matches

by Keith B
Thu May 01, 2008 3:13 pm
Forum: The "Waiting Room"
Topic: Let's hear some updates!
Replies: 417
Views: 70279

Re: Let's hear some updates!

wacc wrote:To those of you who have your CHL license; Do they use the passport photo on the license, or do they use the photo that they digitally captured when you renewed your drivers license? Also, does the Texas CHL look similar to the current Drivers License, or does it look like the old style laminated licenses.

Thanks for any and all replys.
They will use your passport photo that was submitted with the application.

As for looking like the drivers license, they look different (color, placement, background, etc.) but are not 'laminated'; they are imprinted on the plastic similar to the drivers license.

I personally wish they would put the info on your drivers license and that way you would wouldn't have to carry two cards. Missouri does it that way.
by Keith B
Fri Apr 25, 2008 7:24 am
Forum: The "Waiting Room"
Topic: Let's hear some updates!
Replies: 417
Views: 70279

Re: Let's hear some updates!

03Lightningrocks wrote:
ryoung wrote::idea: I have a theory about the length of time it takes to get the plastic. I think it's because each time one checks his status online, another day is added before the DPS may issue the certificate. A telephone call will cost you two days because it involves a person. You see, the DPS believes that one should not be so eager to get this license. If he is then it's possible he might be a little :crazy: or even :ack: :ack: . It's just a theory... :nono:
I am about half afraid your right on some level. I could picture Simone pounding her chest as she decides to teach a person a lesson by making them wait longer. She gets angry about folks asking the status way to easy. In typical government worker fashion, she acts as though she is doing us a favor. They cry that people asking questions is slowing them down...which I believe is a lie...but they don't use the very system that was designed to alleviate unnecessary phone calls. If it is such a bother to them answering the phone while taking a smoke break, maybe they should get a pin out and update the status page on a daily basis.

I know one thing that would stop the messing around. If there was a law in place that they had to wait until the application is complete to cash the check, I bet it would take no longer than a month to get our plastic. As it is now, they have your money so they couldn't care less how long you wait.
Actually, what I have heard is they read this forum and see who complains about it being slow and move them to the back of the stack. ;-) "rlol"

Yes, they have a problem, they have stated so, and are way behind the curve on processing. They need more staff, and like any corporation, apparently are having trouble getting it funded from above.

However, the more calls or emails they have to field does take time away from processing. Last year between September 1, 2006, and August 31, 2007 they processed right at 100,000 applications. That averages to about 365 applications a business day they approve/deny. Factor in they have to handle these application multiple times even with no errors, even more if they have to send back for those that do have errors, etc. The volume is pretty huge.

Now, if you multiply the number of applicants pending times an average of 2 calls or emails from each applicant during a 60 day window, that works out to be about 90 calls/emails they have to field AN HOUR! That for sure takes up at least 2-3 folks time.

I understand it is torture waiting, I felt the same while waiting on mine, but the best you can do is wait and if you haven't heard anything within the expected times, then contact them. Before that, let them focus on getting the applications completed.
by Keith B
Thu Apr 17, 2008 10:48 am
Forum: The "Waiting Room"
Topic: Let's hear some updates!
Replies: 417
Views: 70279

Re: Let's hear some updates!

Welcome to the forum txtfp, glad you finally became an official member.. May your wait be short!! :-)
by Keith B
Thu Mar 27, 2008 4:12 pm
Forum: The "Waiting Room"
Topic: Let's hear some updates!
Replies: 417
Views: 70279

Re: Let's hear some updates!

nedmoore wrote:They sure did pick a good name for this room didn't they.
Reminded me of this Norman Rockwell painting. Kinda the same as a maternity waiting room. I think most of the occupants are just as anxious! :lol:

Image

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