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I also had a great experience with Ruger customer service. Through my own fault I lost a tiny pin retainer clip during a cleaning of my new 9E (disassembling further than actually required). Even though it was my own fault AND it’s a discontinued model, they shipped a replacement part in no time at all. Free of charge, no questions asked. I would have been happy even if they did charge me for it. I definitely would not hesitate to buy or recommend another Ruger product again.