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I'll be sending a letter to the new owners, asking them for a refund of my remaining balance on the gift certificate (since the manager said no). If they don't want to do that, then I'll eventually spend what's left and not return or recommend them to anyone else.

A few weeks ago, I got a $100 gift certificate for ASC as a birthday present. Finally got out there yesterday, brought lots of toys, and was really looking forward to shooting because I haven't been to a range in awhile. So I check in at the clubhouse, grabbed a few extra targets and box of .44 mag ammo that was actually a decent price. Got up to the counter and told the guy that I have several rifles and pistols to shoot. He asks me how many people and I tell him just me; my girlfriend had come along but was just going to watch. He says he has to charge me muli-gun passes for TWO people (?!) so my total was almost $50...

I asked the cashier why am I being charged for two shooters if I'm the only one, which I thought was a fair question. Before he can even answer, the manager who was standing there jumps in and goes off about how much it costs to run the place, how I need to be more supportive of my local range, and basically stop complaining. I explained to him that I understood all that, and I'd been there several times before with guests and didn't recall ever having to pay for someone who wasn't going to shoot. He said that's always been their policy, and that "people come in here all the time trying to tell us how to run our business". Then he says "it's only a little bit of money and you get to shoot all day here" etc... Well, I'm not in the habit of paying for things I don't use no matter what they cost. I replied that he can run his business however he sees fit, and will probably not be coming back if that's the way he feels about it.

At this point, I asked if I could get the remaining $50 on my gift certificate refunded, and of course he says no. Then he tells me that I should come by myself next time to avoid paying extra, and I should take the rest of my gift certificate and buy ammo from them because I'll be "paying twice as much in six months"... Right, so now I am getting ticked and decided to shut my mouth before saying something I'd regret. So I politely asked him for his business card and corporate address. He gives it to me with a funny look, and I said I just wanted to see who the new owners were (they were bought out by some investment firm not too long ago). Got the info and went on my way - Since I paid for two people (against my intentions), we both ended up shooting and had an OK time. I just don't think I was treated very well as a paying customer. So I'll probably use the rest of this gift certificate up and will be staying away from there after that. I am also planning to wite a letter to their corporate HQ explaining why I will not be supporting them any more.

Just thought I'd share to see if anyone here has had similar experiences, and provide a word of caution if you plan to bring any non-shooting guests to ASC.