Last New Year's Day, I accidentally dropped my closed 17" Macbook Pro on its left side, denting it and causing a pronounced raised sort of a creased section of the speaker grill on the left. It slid off my lap when I was reaching for something. I realized that Apple Care would probably not cover any of the damage since it was my fault for dropping it. But I finally decided to get it fixed because the crease over the speaker wouldn't let me close the laptop all the way.RottenApple wrote:I'd also recommend getting the Apple Care Protection Plan for your iPad. It's $79 & gives you 2 years of phone support (Consumer Reports #1 technical support for 11 years running) + an additional year of hardware warranty. Also, be aware that the hardware warranty doesn't cover accidental damage, liquid damage, or lost/stolen devices. So you might want to look into an insurance plan like Best Buy's (if you bought from them), SquareTrade, or others.
Just an FYI for disclosure purposes: I work for Apple and have supported iOS devices for the last 2 years. I just recently transitioned to Mac support but am more than happy to help anyone out who has questions about their iPhone, iPad, iPod Touch, or Mac. And yes, I have APP for all of my Apple products.
I took it to the Mac store in Southlake Town Center, and sure enough, the guy there told me it probably wouldn't be covered, but he took it in the back to see if the card supporting the two USB ports under the left speaker was damaged. Sure enough, it was. Then he said he thought Apple Care might cover a cracked USB card. Then he said that if they were going to do that, they might as well cover the cost of replacing the top of the bent case. THEN he said that if they were going to do that, they might as well cover the cost of replacing the bottom of the case too. The original estimate was for $267.00. Apple Care covered all of it, even though the damage was 100% my fault. I've had Apple care assist me with other issues too, but this is the best example of how good they really are.