TexasCHLforum.com

Crossfire,
Fingerprints: Sounds about par for the course.
Frustration: Yes, I'm certain this is what I want to do. I am a degreed and certified educator, have dealt with many a frustrating and potentially armed student unfortunately, and don't feel that the frustration is unwarranted. I currently consult on process improvement and detrimental customer service practices. Please don't lecture me. I'm simply looking for answers to questions that the state makes very difficult to get answers to, as efficiently as possible. This is not an unreasonable thing.

Crossfire wrote:

sjfcontrol wrote:(and this is in the wrong forum)

You are correct. Moved to "Instructors Corner"

So, are you saying you completed the form on the customer service site, and they directed you back to the forms download page?

I clicked all the links through Customer Service and so forth. I've filled out two different "help" forms and have yet to receive a response to any questions.

I did not see that thread. That actually does help quite a bit. Thank you!!!!!!

Hi all - my husband (a police officer/former military) and I (current CHL holder) are trying to get certified to be instructors. The "new and improved" site is only improved in the way that it's quite easy for them to walk you through the appropriate steps to take your money. Questions I have:

1) Fingerprints: they already have mind b/c of the CHL and they should already have my husbands b/c of various Law Enforcement avenues. Do we seriously have to pay to have them taken AGAIN?

2) What is the CHL-90 form that is on the checklist of items to send in? I've searched online and all the applicable links that direct me back to a state website say that the "CHL-90 form is currently being updated." And that's it. Nothing else at all.

3) When is the next course? There is zero information on any state-supported website I've been able to locate.

I've also tried emailing them twice with these questions, to no avail whatsoever. After that, I tried calling. The experience on that front was frustrating to say the least. After waiting on the automated system for 10 and 15 minutes respectively, I finally heard ringing and then the call was disconnected.

I'm redheaded and am getting increasingly frustrated. I don't want to miss the next course if it's true that they only do this once/year. And if THAT is true, we need to know when that is in order to take off work, etc.

Help please?!?!