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I have the exact opposite problem. My GunVault won't close. I have been using a Wally world special for the last month or so until I get a chance to take it apart. I really wasn't all that impressed with the GunVault anyway so I never pursued getting it fixed. Now I am going to have to take it apart just to find out which part broke. I won't be using it for any vital purposes even if I can fix it!!!