TexasCHLforum.com

dejadoo

A follow-up to my morning post:

Day 79, my CHL arrived in the afternoon mail.

May everyone have a speedier process!!!

dejadoo

Today is day 79 for me.

When I checked the DPS websight this morning my status had been updated to "Application Completed - license issued or certificate active". And I just noticed in the poll that there is not a cateogry for New >80 days

, should it not arrive in my mail box over the next two days.

dejadoo

dejadoo
Junior Member

Joined: 20 Dec 2005
Posts: 5
Location: Austin
Posted: Sun Jan 08, 2006 3:33 pm Post subject:

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I am new to this forum and am awaiting the arrival of my CHL. I am at 75 days, as of today, without any hiccups, i.e. fingerprint or other paper work problems to cause a legitmate delay. I have read this entire thread and have one question.

What recourse is available to us if DPS uses a bogus excuse, or does not offer an excuse, for not issuing a license withing the 60 day time frame?

December 25, 2005 was day 60 for me. I called on December 27 to inquire as to the status of my application. After the lady on the other end looked me up in the computer, I was told "it would be another week due to employees being off for the holidays".

I called again on January 4, 2006. Once again they looked my up in the computer and this time I was told that everything was complete. The lady on the other end said she "would not be able to get it in the mail that day, but she would mail it tomorrow".

I am just a few miles from the DPS office, so I expected it by this Saturday at the latest. And as everyone may guess, due to me posting here, it still has not arrived.

So, if I chose to raise a stink over this to whom would I direct my complaint?

Charles,

Thanks for they replies. I called again today, Monday January 9, to check on the status of my application (This is my third polite inquirey to DPS in three weeks). After being told last Wednesday that everything was completed and my CHL would be mailed out the next day, today I was told that a field report they were waiting on (I believe she said from Williamson County) finally came in last Friday. When I questioned this and informed her that this missing report had not been mentioned in either of my previous calls, I was told I would have to contact whomever I had spoke with previously to try to get an answer. And of course, silly me did not think it would be necessary to document everybody I had spoken with at DPS.

So, now I am told it should go out sometime this week. I asked if I could come down and pick it up today but was informed that it must be mailed out. So I asked what else they needed to do to finalize the process and was told that all that was needed was for them to verfiy that the information on the CHL matched what was submitted on the application. When I asked how long that would take, I was again told that it should be mailed out some time this week.

Today is day 76 since their receipt of my application.

dejadoo

Hey Guys!

I appreciate all the feedback here. The website still says "application processing" and I suspect that my CHL was not mailed last week as I was told it would be.

But my question was to whom do I direct a complaint about DPS not holding up their end of the deal?

dejadoo

txinvestigator,

Yes. I mailed my application certified on October 24, 2005, and the USPS website verifed that it was received on October 25. The letter they sent notifying me that they had received my application and providing my PIN # was dated November 14.

dejadoo

I am new to this forum and am awaiting the arrival of my CHL. I am at 75 days, as of today, without any hiccups, i.e. fingerprint or other paper work problems to cause a legitmate delay. I have read this entire thread and have one question.

What recourse is available to us if DPS uses a bogus excuse, or does not offer an excuse, for not issuing a license withing the 60 day time frame?

December 25, 2005 was day 60 for me. I called on December 27 to inquire as to the status of my application. After the lady on the other end looked me up in the computer, I was told "it would be another week due to employees being off for the holidays".

I called again on January 4, 2006. Once again they looked my up in the computer and this time I was told that everything was complete. The lady on the other end said she "would not be able to get it in the mail that day, but she would mail it tomorrow".

I am just a few miles from the DPS office, so I expected it by this Saturday at the latest. And as everyone may guess, due to me posting here, it still has not arrived.

So, if I chose to raise a stink over this to whom would I direct my complaint?

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