No need to appologize for someone else's issues. I always thought the Johnsons were good people. And I still want to believe that. It's the GM that I am convinced is the most worthless slimeball to have ever come out of a pond. But I once thought he was a good guy too. I would argue you were there on a good day. In fact, the best days are often the early days of a retail establishment. And right now, Top Gun is largely an all new range because it was gutted after the fire. Give it a few months and go in when they are short handed on staff and long on customers...See if anything changes. Don't just observe your own experience...See how they treat others because it might surprise you.JAguirre wrote:G. C. Montgomery, Muzzlebreak, sorry to hear about your negative experiences there. I have no ulterior motive whatsoever in saying that when I was there last Friday, the staff was very friendly and helpful. I dont know who the owner nor the managers are, but everyone that I spoke with was extremely attentive and helpful. Maybe I was there on a good day? I actually posted a new thread about the range before I started reading this thread.
Having worked in retail at several times in my life, I can tell you that when a business is newly opened or re-opened, they are VERY attentive and helpful because they know they've got to build the business through word of mouth until they have the cash flow to cover real advertising. That's just the way it is. What makes a business special is the ability to keep being attentive to their customers needs and showing a signficant appreciation for repeat customers. That doesn't mean cutting people deals that aren't profitable for the business. But it might mean that if you've got a solid group of as many as 50 regular customers who come in every week, rain or shine, pay you $15 to $20 each for range fees plus ammo and bring you several hundred thousand dollars in revenue over the the course of a couple years, that you make sure you keep those guys happy. That can be as simple as making sure they get the lanes they've reserved at the appointed times on the appointed days.
Top Gun succeeds primarily because it is one of those rare business fortunate enough to have customers who are very, very, willing to part with their money. How many places do you know of that can get away with overcharging a customer's credit card by $18,000, fail to catch it for at least three full months, and have the same guy come back to you only to do nearly $25,000 in business within a week of crediting his card back? Of course, they managed to tick that particular customer off too. So now he shoots at and buys his guns through Memorial Shooting Centers even though he lives less than four miles from Top Gun and has to drive past Top Gun to get to the other range.
. Carters on Treaschwig has very nice facilities, a full shop, and even clays. Top Gun near the Galleria is another option near 59.