TexasCHLforum.com

Seeing as how I work for a State agency, I am reluctant to say anything bad about the DPS, because I know they are under-staffed and under-funded in general, but I am far from thrilled with the staff in their CHL bureau.

41 days after tehy received my application, I hadn't received my PIN, so I e-mailed them inquiring about the status. They replied the next day with my PIN, and no other information about my status. 6 days later I received my TR-100 back because I forgot to sign the thing. Back in the DPS's hands in a couple of business days. After over two weeks since they got the TR-100 back, I e-mailed Waldene because my status still showed application incomplete. I asked if there was something else they needed for my app to be complete and asked for an estimate as to how much longer my mistake on the TR-100 would make my wait. Three days later, I got a reply from Waldene stating that my app was complete and that they were "just processing" my app. No attempt at all to answer my question about how much longer. 33 days after I received the e-mail with my PIN (and 23 days after the DPS received my TR-100 back) I received in the mail a letter with my PIN.

I will say the staff has been polite, if a little curt, but I am frustrated with their avoidance of answering certain questions. I am also more than a little curious why it took them a month to generate the letter with my PIN, since it was assigned so long ago (comparatively). I admit I may be somewhat cynical, because of my situation, but that's the way I feel. Maybe in a few years, I'll have a good experience with my renewal, and I'll change my mind, but I'm not particularly happy with them right now.