TexasCHLforum.com

I'd definitely change banks. Withdraw all but enough to cover outstanding checks plus a small buffer, then send a letter to the highest-ranking person you can get an address for, explaining the lack of customer service, and demanding that your account be closed.

It's the teller's choice (within bank policy) what they want to take as ID. I've cashed checks on an expired DL with no other ID, and even on a student IDs from halfway across the state. Good customer service practice dictates that, unless they have a real reason to believe that you're not the right person, they accomodate you. Frankly, if they really want to be careful, they ought to take a photo when you open the account and associate it with the database record; then the teller can see your face on her screen as soon as she pulls up the account.