TexasCHLforum.com

I just recently today heard that there was a problem with a mail sorting center/post office that effected a lot of the licenses issued on either 01/31/2011 or 02/01/2011, I think near the Dallas area. I Mr. Cotton may have heard about this or will know something also. I heard there may have been a fire or something to that effect. DPS may or may not know about this or may have just found out about it.

I'm more with Charles on this one. I also think that it's not the employees on the front lines that are the problem. The reason they have to wait 30 days to reprint a new license, is that often times applicant's first licenses get lost in the mail, lost at the post office, lost at their residences, stolen out of their mail boxes, misplaced by family members, etc. If the 30 day rule was not in place, EVERYONE who didn't get their license in 2-3 days would be calling up and having new ones made. DPS would then have tons of duplicate licenses, which doesn't at all help Law enforement personel. Another thing, there may have been some major thing that occured recently that DPS may not even be aware of yet. There could easily be a problem with USPS, or something like that. I remember when the big Hurricane hit the Houston area a couple years back, and a lot of people we upset and mad because their backgrounds weren't getting done. Not all, but certainly a small few were down right unsympathetic towards the fact that a major hurricane hit the area, and simply were angry that they didn't get their licenses as quick as they wanted. Like Charles said, the system currently is much better then a couple years ago, back then it was normal for new licenses to take 3-4 months to get issued. I'm sure it's frustrating, but the people on the phones are just following protocal, and don't have the power and authority to change things like some on this forum seem to think they do. I guess I'm old school when I call or email, I don't want or need someone to kiss up to me, I just want the facts and to be given accurate direction. I understand that the employees are following directions and protocal, it's the ones at the very top that can change policies. Example: If I go to the grocery store and stand in line for 20 min.'s= it's not the cashier's fault, not do they have the power to hire more employees, AND I don't blame them if they are stressed out also, I would go strait to the top and voice my concerns- i.e. store manager, district manager or home office. My advice, take a deep breath, and wait 30 days, call back at that time and let them know that you haven't received your license and request a new one to be printed and mailed again. More then likely they will do this for free for you and problem solved.