Kevinf2349 wrote:Call them for sure.
Email is so hit and miss and has no certainty of actually getting answered (I speak from experience).
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CALL, emails take a while for them to get to (usually). Calling will get the issue at least addressed and maybe resolved - it could even be a non-issue by it being mailed to you last week (hopefully). Just don't leave it to an email unless you don't mind waiting (for who knows how long). Good Luck -
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