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cb1000rider wrote: I have trouble with businesses that treat new customers better than existing/old customers. This is true of the major cell carriers, internet providers, cable providers, dish providers. They focus on new customer acquisition and ignore retention.

This is one thing I think AT&T Wireless did right with their family value plan. They allowed existing on-contract customers to move to this plan and pay less per month because their phones were no longer subsidized. In effect, they allowed customers to get out of their contracts free of charge.

In general, I agree that it is aggravating to be treated this way. I ran into something similar with DirecTV when I wanted to switch because my contract was expiring. They offered me a token savings of something like $15 a month plus HBO free for 3 months. Thanks for telling me you really don't want me as a customer anymore.

One thing I would suggest that is a low cost option for phone service is to check out Ooma. They are a Voice Over IP phone service that uses your existing high speed internet. Once you buy the equipment, all you have to pay month to month are the taxes. We did this to keep a low cost land line and after the equipment, we only pay around $4 a month. The service is excellent and we've never had an outage. Plus the nationwide calling is unlimited. The equipment runs as low as $90 if you buy refurbished.

Their site is http://www.ooma.com" onclick="window.open(this.href);return false; .