1. ALWAYS install the software before installing the device, unless its a keyboard, mouse, or flash drive.
2. *IF* your device is not recognized, look in device manager and see if any items are not recognized, or have a yellow exclamation mark next to them. Unplug the device, right click the device in device manager and uninstall it, reboot, and reinstall your software.
This is a very common problem with USB devices on the older operating systems.
Figures my first post would be about computers and not CHL
Chris