jimlongley wrote:And one of the cappers, folks whose daughter is shopping for prices online and talking to them on the phone at the same time, and has found this washer and dryer "at Sears" for $479.00 and will we match that price, our price is $599.00. I tell them that I will have to confirm the price, and they tell me that there is no need for me to do that because their daughter has it online right now. When I check Sears, they are selling the same W&D for $0.99 each MORE than we are, and I tell them that under most circumstances I would be glad to match the price with Sears, but I cannot raise our prices. They swear up and down that the Sears price is $479.00 because their daughter has it up online now and besides Lowes has already told them that they would match the price. I very nicely suggested that they might want to go back to Lowes and get that price because we were not going to match it. They left.
After they left, I checked Sears Outlet and there, indeed, was the W&D for $479.00, but that was the carry out price for the "scratched, dented, returned or refurbished, clearance" W&D which also happened to be out of stock (we don't match on out of stock, clearance, refurbished, etc, as I had explained to them early on) and if you added the delivery fee in, and they were expecting delivery, their price was still $0.98 more than our price.
They came back about an hour later, after Lowes wouldn't match the price either, and I just happened to be the only person in the department, so they stood around for a few minutes and then went down to the other end of the store and waited until I left for lunch and then came back and still tried to get the price match one more time (I had clued in the person relieving me, and the manager, and he got a big kick out of it, because I had printed the Sears Outlet page and all he did was show it to them) and then bought at our price.
Reminds me of the guy who found a good deal on 12 year old single malt Scotch at the liquor store, but they were out. He went to another liquor store down the street and they had it, but it was $20 more a bottle. He told the guy behind the counter that the store down the street sold the same Scotch for $80, not $100; so the guy behind the counter told him "why don't you go back there and buy it then." The customer responded "because they're out." The guy behind the counter replied, "well, when we're out our price is also $80."