TexasCHLforum.com

Thinking back to when I had some retail stores of my own. You can't please everyone, and every now and then I would have an unhappy customer that I was simply unable to placate. They would leave the store unhappy and I knew they would never come back. Even knowing my position was correct, this one lost customer would ruin my whole day and most of the next. I would replay every word in my mind to determine if there was something i could have said or done to keep that customer.
Now, if i ever had a day where half a dozen customers had come to me and told me that due to actions of my management team, they would no longer trade with me, I'd be in a very deep Blue Funk. And if that happened regularly over a couple weeks I would have to make a change or close the business.
Granted, in a bigger business like HPB the management team is at Corporate HQ and one step removed from the customer, so this is harder to do. They also have the support of their team, unlike an individual store manager or small business owner.
So, how to make the decision-makers of such a company experience the same angst over losing customers as I did in my own stores? Get a group together and make an appointment? Picket the HQ or stores?