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Please keep us posted on how this gets resolved. I have had exactly one failure with a Glock. I own 4 (G19, 21, 26 and 36), and out of probably 2,000 rounds, I had one bad primer that failed to fire (good center strike on the bullet), so not the guns fault.

I'm actually a bit surprised that customer service asked you that many questions. Glocks are usually immune to limp wristing, bad ammo, etc. I'm also more than a bit concerned by the problems with the Gen 4. It looks like Glock may have violated the cardinal rule of "if it ain't broke, don't fix it". I guess I'll stick to my Gen 3's.