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DPS sent one of my students a letter.....

Posted: Wed Apr 10, 2013 6:07 pm
by mommagamber
DPS sent one of my students a letter stating that they denied their CHL-100 because the instructor has an expired license. WHAT??? My license doesn't expire until 12/31/2013. Guess I get to spend the day on the phone with DPS tomorrow. :banghead:

Re: DPS sent one of my students a letter.....

Posted: Wed Apr 10, 2013 6:56 pm
by mommagamber
I have never had to deal with something like this. Anybody have any insight?

Re: DPS sent one of my students a letter.....

Posted: Wed Apr 10, 2013 10:08 pm
by Cdhutson
I had the same thing happen last year in January. It turns out, I had put the wrong year on the class date and it was true that I was not an instructor on the date on the CHL 100. I called Austin and explained the error and they were very helpful by allowing the incorrect forms process without any rejections. I did have some explaining to do to the student that got the letter.

Re: DPS sent one of my students a letter.....

Posted: Thu Apr 11, 2013 6:50 am
by mommagamber
Just pulled his paperwork and looked at it and it is the exact same problem. Humbly calling Austin this morning. :-)

Re: DPS sent one of my students a letter.....

Posted: Thu Apr 11, 2013 7:06 am
by MasterOfNone
Here's a crazy question. Did DPS contact YOU about this at all? I would think the instructor would need to told if she is teaching with an expired certification (as they initially reported) or issuing erroneously dated CHL-100s.

Re: DPS sent one of my students a letter.....

Posted: Thu Apr 11, 2013 7:11 am
by mommagamber
I got no notification until my student contacted me yesterday.

Re: DPS sent one of my students a letter.....

Posted: Thu Apr 11, 2013 8:15 am
by mommagamber
I do have to say...Whoever picked out the DPS hold music was smart. If I have to listen to this to much longer.......... :-( It makes me not want to call and hold for sure.

Re: DPS sent one of my students a letter.....

Posted: Thu Apr 11, 2013 9:02 pm
by Cdhutson
Thet never contacted me either. Makes me wonder how closely they check the class roster.