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I mailed in my completed packet in June. I knew it would be a while, so I didn't really think much about it over the summer. Today, I decided to check my status online at the DPS website. I log in and it tells me:

Application incomplete - missing information - detailed letter has been sent.

I never saw a letter from DPS. Unless it was sent very recently, I suspect it was inadvertently mixed in with some junk mail and my wife discarded it. (We get a lot of junk mail.)

They also say: For assistance in completing the information required, please contact DPS at 1-800-224-5744 or email at chl@txdps.state.tx.us
So I immediately composed a polite email to chl@txdps.state.tx.us explaining that I haven't received the letter and asking them to resend it or let me know what I needed to do in order to complete my application.

Has anyone had this happen? Can I expect a timely response to my email, or does this require a telephone call. I'm not looking forward to spending 45 minutes on hold.

Thanks!

Call them for sure.

Email is so hit and miss and has no certainty of actually getting answered (I speak from experience).

Kevinf2349 wrote:Call them for sure.
Email is so hit and miss and has no certainty of actually getting answered (I speak from experience).

CALL, emails take a while for them to get to (usually). Calling will get the issue at least addressed and maybe resolved - it could even be a non-issue by it being mailed to you last week (hopefully). Just don't leave it to an email unless you don't mind waiting (for who knows how long). Good Luck -

Aladinbama wrote:

Kevinf2349 wrote:Call them for sure.
Email is so hit and miss and has no certainty of actually getting answered (I speak from experience).

CALL, emails take a while for them to get to (usually). Calling will get the issue at least addressed and maybe resolved - it could even be a non-issue by it being mailed to you last week (hopefully). Just don't leave it to an email unless you don't mind waiting (for who knows how long). Good Luck -

with Aladinbama who said with Kevinf2349.

From what I've seen on the board, email response take from 1 to 2 weeks. Calling is best bet.

joe817 wrote:

Aladinbama wrote:

Kevinf2349 wrote:Call them for sure.
Email is so hit and miss and has no certainty of actually getting answered (I speak from experience).

CALL, emails take a while for them to get to (usually). Calling will get the issue at least addressed and maybe resolved - it could even be a non-issue by it being mailed to you last week (hopefully). Just don't leave it to an email unless you don't mind waiting (for who knows how long). Good Luck -

with Aladinbama who said with Kevinf2349.

From what I've seen on the board, email response take from 1 to 2 weeks. Calling is best bet.

with joe817 who said with Aladinbama who said with Kevinf2349

I still have not received my detailed letter from July 3rd. They even suposedly re sent it. I go through all my mail, so I know it did not get discarded. I called and found out what they needed and was able to actually fax it to them. now last week it says Certificate Active... so I do not care.

I would call and see if it is something you can fax in. then call the day after and make sure they got it. Remember to ask for a name to send it to.

Hope this helps.

For what its' worth..... I hadn't been checking the site daily for a while, and on 7/17/09 I received an "Incomplete" packet (failed to complete SSN on F/P cards, Doh!). Completed my error and sent it back same day (Priority with Delivery Confirmation). Site didn't show "Processing App" until 7/29/09.

Call. Fax if you can. And.... Hang in there.