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Fingerprint matching glitch

Posted: Wed Feb 02, 2011 10:43 pm
by Duker
I know this is a double post from the December application thread but just want to make sure anyone sees this that might be having a similar delay,

Wanted to give anyone that has waited longer than about 45-50 days a heads up. DPS recieved my stuff on December 2. My dad took the class a week later sent his in on the 11th and had his license 28 days later. I waited and waited and my online status would show the fingerprints and background check were still needing to be done. After 2 phone calls and an e-mail that was never responded to, my CHL instructor was able to get ahold of someone up there. Turns out the day they went to do my fingerprints the computer system had a glitch and my file basically got pushed aside until it was brought back to their attention, they expedited it through, apologized and is in the mail as I type. Just wanted to let anyone else know in case their wait has been longer than about 45-50 days, since most seem to be getting theirs back with in 25 days or so. Might be prudent to really bug them esepcially if the status shows your fingerprints are being held up.

Re: Fingerprint matching glitch

Posted: Thu Feb 03, 2011 7:16 am
by rmr1923
Duker wrote:I know this is a double post from the December application thread but just want to make sure anyone sees this that might be having a similar delay,

Wanted to give anyone that has waited longer than about 45-50 days a heads up. DPS recieved my stuff on December 2. My dad took the class a week later sent his in on the 11th and had his license 28 days later. I waited and waited and my online status would show the fingerprints and background check were still needing to be done. After 2 phone calls and an e-mail that was never responded to, my CHL instructor was able to get ahold of someone up there. Turns out the day they went to do my fingerprints the computer system had a glitch and my file basically got pushed aside until it was brought back to their attention, they expedited it through, apologized and is in the mail as I type. Just wanted to let anyone else know in case their wait has been longer than about 45-50 days, since most seem to be getting theirs back with in 25 days or so. Might be prudent to really bug them esepcially if the status shows your fingerprints are being held up.
someone else posted on here not too long ago that their application had been held up for several months and the DPS' explanation was that it was a "glitch". i think this is the universal excuse for "someone messed up". Charles got on the phone and they fixed that glitch pretty fast.

Re: Fingerprint matching glitch

Posted: Thu Apr 14, 2011 5:55 pm
by Fedaykin
Yes, this is exactly what's going on with mine. I took the class with several other people and their fingerprints all went green. I used the L1 FAST system at the exact same facility as they did and mine have been under review since 2 MAR 2011. My buddies already have their plastic in hand.

When I called they said it looked like I have two sets of prints in the system and that one of them should eventually clear out. When I asked if he could fix it, he said no I'd have to wait a couple more weeks and see if it clears. He was really very kind about the whole thing and sympathized with my plight! He said 'they' won't look at it until it's closer to the 60 day mark which is only 2 weeks away now... :grumble