Fingerprint matching glitch
Posted: Wed Feb 02, 2011 10:43 pm
I know this is a double post from the December application thread but just want to make sure anyone sees this that might be having a similar delay,
Wanted to give anyone that has waited longer than about 45-50 days a heads up. DPS recieved my stuff on December 2. My dad took the class a week later sent his in on the 11th and had his license 28 days later. I waited and waited and my online status would show the fingerprints and background check were still needing to be done. After 2 phone calls and an e-mail that was never responded to, my CHL instructor was able to get ahold of someone up there. Turns out the day they went to do my fingerprints the computer system had a glitch and my file basically got pushed aside until it was brought back to their attention, they expedited it through, apologized and is in the mail as I type. Just wanted to let anyone else know in case their wait has been longer than about 45-50 days, since most seem to be getting theirs back with in 25 days or so. Might be prudent to really bug them esepcially if the status shows your fingerprints are being held up.
Wanted to give anyone that has waited longer than about 45-50 days a heads up. DPS recieved my stuff on December 2. My dad took the class a week later sent his in on the 11th and had his license 28 days later. I waited and waited and my online status would show the fingerprints and background check were still needing to be done. After 2 phone calls and an e-mail that was never responded to, my CHL instructor was able to get ahold of someone up there. Turns out the day they went to do my fingerprints the computer system had a glitch and my file basically got pushed aside until it was brought back to their attention, they expedited it through, apologized and is in the mail as I type. Just wanted to let anyone else know in case their wait has been longer than about 45-50 days, since most seem to be getting theirs back with in 25 days or so. Might be prudent to really bug them esepcially if the status shows your fingerprints are being held up.