ninemm wrote:A friend told me of an experience he had at the Home Depot on Lemmon in Dallas a while back (just before Christmas 2008). He bought a $300 kitchen faucet and as he exited the store the alarm went off. He turned back toward the checkout so as to resolve the issue and a woman (who he assumed was either the head cashier or manager on duty) came up to him. He showed her the receipt and bag but she really didn't look at it. Instead, she apologized, handed him a small envelope and motioned for him to go ahead and exit. He figured the envelope was a coupon or survey. But when he opened it, he found a $20 gift card in a specially prepared apology card that specifically addressed the type of incident that had just occurred. I have since learned that this is/was a store specific policy/experiment. The manager at my local Home Depot said he had heard of it at a district meeting but that it was too difficult a policy to administer fairly at his store.
I work at a Home Depot and we have more false alarms than you can imagine. These days all of the cashiers are very senitive to the alarms and can usually tell the customer to go ahead without any delay.
The other day I was standing near a cashier station and a customer walked away without about half of her purchase, so I followed her out to the parking lot to return it to her. The chase that ensued needed to be caught on camera.
As I came out the door I tried to get her attention, about 30 or 40 feet away, by calling "Ma'am!" a couple of times. Now I don't know if she thought I was trying to make a pass, or if she was feeling guilty about something, but after only a quick glance, she veered off in a different direction and speeded up.
She went up one row of parked cars, cut across, and then back down to where her car was, where she was headed in the first place, having gained a little on me. All the while I'm shouting "Ma'am!" and now attracting the attention of everyone in the parking lot. Another shopper kind of stopped her as she threw her stuff in her car, just held his hand out and said something I couldn't hear to her, at which point she turned and faced me.
The look in her eyes told me that she was very fearful of me, so I just held out her abandoned bag and said "I thought you might want this." and turned and walked away as soon as she took it.
I have tracked down a few customers who left stuff behind but that was the first time I had to chase one. Usually I get a chance to chat with them, give them my card, and thank them for shopping at Home Depot and putting food on my tabe, but this one I could tell didn't want to talk.