DPS Processing Times

[Charles L. Cotton]

The all caps email again. At first I thought the person sending the email was doing that on purpose to simulate what it would be like talking to them in person. Everyone knows the type...loud, rude...arrogant. Basic attitude of entitlement. The usual government employee type. Now I am beginning to think more along the lines of, so ignorant as to not know when to capitalize a word. This actually explains the delays in entering data to the system quite well. Could also be older software being used. DOS would call for cap locks on. In any case...little miss cap locks isn't representing herself very well to the public.

Or it could just be the way I designed the form to make it easy to distinguish the form from the submitted information.

Look at the first post in this thread.

Chas.

[jmorris]

Or it could just be the way I designed the form to make it easy to distinguish the form from the submitted information.

Look at the first post in this thread.

Chas.

But that makes sense. All caps in an email reply, consistently, makes me think they're cutting and pasting from another email or a saved document.

Oh, wait, I said I wasn't gonna........

[KaiserB]

The all caps email again. At first I thought the person sending the email was doing that on purpose to simulate what it would be like talking to them in person. Everyone knows the type...loud, rude...arrogant. Basic attitude of entitlement. The usual government employee type. Now I am beginning to think more along the lines of, so ignorant as to not know when to capitalize a word. This actually explains the delays in entering data to the system quite well. Could also be older software being used. DOS would call for cap locks on. In any case...little miss cap locks isn't representing herself very well to the public.

Ignorant gets my vote...some of the State workers leave a lot to be desired in the common sense department.

The typing in all caps has two common causes. A lack of understanding in the usage of proper grammar and punctuation; or a lack of knowledge in typing. It is typical to see responses from people that can not type in either all lower case, or all caps (shift lock key used).

One other thought I had, has to do with the forms this person is filling in on the computer. These forms probably require entries in ALL CAPS, similar to the Post Office's edicts of typing an address in all caps with no punctuation.

The person when switching to email, does not hit the "shift lock" or "caps lock" key to go into a typing mode with ascenders and descenders (mix of capital and lower case letters), and thus the result is the ALL CAPS igmo email

[jven38]

NEW OR RENEWAL: New
NAME:jvene38
DATE A COMPLETE APPLICATION RECEIVED BY DPS:3-3-2008
DATE LICENSE WAS RECEIVED:Waiting
TOTAL NUMBER OF DAYS IN PROCESSING:145 and counting
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY:Yes
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN:My fingerprints where rejected. Went to a place that does electronic fingerprinting and sent off the same day. It took 3 weeks to get back to "Processing Application".
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER:Yes

[dufhudson]

Where can I check the status of my CHL application on line? I see some people mentioning that. I'm at 97 days from the day they got my certified mail, and several e-mail requests later, and still waiting. Thanks.

[Texasdoc]

I am now at 46 days from DPS receiving my Renewal, I just emailed them and lets see what they have to say .

this is the first time its taken the max time .

[03Lightningrocks]

I couldn't resist. I emailed for my pin again. Same canned response. Blah, blah, blah...not in system.

Check cashed March 20th

[Armed-Texan]

NEW OR RENEWAL: New
NAME: Armed-Texan
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 02/05/2008
DATE LICENSE WAS RECEIVED: 05/09/2008
TOTAL NUMBER OF DAYS IN PROCESSING: unknown, had to beg for my PIN
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN:No
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:None
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

[texasmr2]

Did anyone else catch this article from yesterday's Houston Chronicle?
http://www.chron.com/disp/story.mpl/hea ... 62984.html

Or this one from today?
http://www.chron.com/disp/story.mpl/hea ... 66097.html

[sintax]

NEW OR RENEWAL: New
NAME: sintax
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 02.25.08
DATE LICENSE WAS RECEIVED: 05.09.08
TOTAL NUMBER OF DAYS IN PROCESSING: 78
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: No
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: No

[flechero]

It looks like I'm not going to get my renewal by the expiration date on my CHL. I expire Wed of next week and I'm still "processing." Admittedly, I should have sent it sooner, but really? 60 days isn't enough time to renew an existing CHL? I call bull on that. It should take 1 minute to run the update since there is NOTHING to find. Sounds like they need to hire a few more people to process applications and renewals.

I'll be feeling naked while I finish the wait. What a downer.

[Monkey404error]

NEW OR RENEWAL: NEW
NAME: monkey404error
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 25 Jan 08
DATE LICENSE WAS RECEIVED: 16 May 08
TOTAL NUMBER OF DAYS IN PROCESSING: 113
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: NO
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: NO
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: N/A
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: YES

[Oldgringo]

One hundred fifty (150) days ago today, Mrs Oldgringo submitted her initial application. One (1) month ago today, Mrs Oldgringo submitted her fourth (4th) set of fingerprints. As of this date, she still doesn't have her CHL.

Any suggestions?

[flechero]

NEW OR RENEWAL: Renewal
NAME: flechero
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 3/26 (return green card postmarked 3/26)
DATE LICENSE WAS RECEIVED: 5/21
TOTAL NUMBER OF DAYS IN PROCESSING: 57
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: no
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: no
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: n/a
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: yes

[SD4]

Since I reached my 60 day mark, I sent an email to DPS to see if there was anything on my end that was holding up the application. A few days later, I got a response that said my app was still "going through the normal processing" and to expect processing time to be 90-120 days. I just received the response this morning, which is odd because it is a Saturday. ...but just a heads up to everyone currently in the queue.