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Re: Instructor renewal instructions
Posted: Thu Oct 01, 2015 11:40 am
by sjfcontrol
I'm assuming y'all sent the documentation with the "Submit CHL supporting documents" option on the RSD contact page.
The response I got...
Note: This email address does not accept reply correspondence.
We have received CHL supporting documents attached to your recent email. Please allow up to six weeks for processing.
We will notify you by mail, if any further information or additional documents are required.
If you need further assistance, please submit your inquiries at our Contact Us web page.
Regulatory Services Division / Customer Relations
Texas Department of Public Safety
Agency Website:
http://www.dps.texas.gov
Division Website:
http://www.dps.texas.gov/rsd
Agency Confidentiality Notice
This electronic mail transmission is confidential, may be privileged, and should be read or retained only by the intended recipient. If you have received this transmission in error, please immediately notify the sender, destroy all electronic and non-electronic copies, and delete it from your system.
Re: Instructor renewal instructions
Posted: Thu Oct 01, 2015 7:58 pm
by KC5AV
gthaustex wrote:kg5ie wrote:They wanted the money, CHL90, and my current pistol instructor cert. I gave them that and they sent the following email.
"You have completed the initial part of the Instructor Renewal application process and we need no further documentation at this time. Additional instructions regarding the completion of the renewal process will be provided in email at a later date.
* There will be no “In Person” classes or proficiency requirements this year for the instructor renewal.
All I got was a confirmation e-mail of the renewal application stating that they wanted my CHL-90, which I submitted to them. I haven't heard anything since, although I probably did submit it a little early....
Still, I thought they would have had a canned mail response for applications...
I got my response from them either later in the day, or the following day, so I'd expect to see an email at some point tomorrow.
Re: Instructor renewal instructions
Posted: Thu Oct 01, 2015 8:22 pm
by gpeloq
I am getting the error message as well. Tried several times and on three different computers. Ain't nothing easy anymore!
Re: Instructor renewal instructions
Posted: Thu Oct 01, 2015 11:23 pm
by o b juan
They know as much about computers as I do zero
I down loaded all the affadavits and the 90 and will just Mail with return receipt request..
The old way will probably work..
I cant use a computer without geting a pain in the neck.
Should a been born in 1840 instead of 1940. I coulda been killed by a yankee.
Re: Instructor renewal instructions
Posted: Fri Oct 02, 2015 11:16 am
by RossA
So you have to print out the CHL90, fill it out by hand and mail it in? No electronic format?
Re: Instructor renewal instructions
Posted: Fri Oct 02, 2015 11:38 am
by sjfcontrol
RossA wrote:So you have to print out the CHL90, fill it out by hand and mail it in? No electronic format?
You can fill out the PDF form electronically, but have to print/sign/scan afterward.
Re: Instructor renewal instructions
Posted: Fri Oct 02, 2015 7:07 pm
by AF-Odin
Yep, frustration factor is increasing. Get through the affidavits and at the final one get the error message. Also, apparently my antique computer did not have the right version of Internet Explorer to even access the site so had to resort to Google Chrome to even get to the site.
Re: Instructor renewal instructions
Posted: Fri Oct 02, 2015 7:40 pm
by RossA
I know that the computer process is supposed to simplify things, but sometimes it doesn't seem to work that way.
Re: Instructor renewal instructions
Posted: Fri Oct 02, 2015 7:44 pm
by sjfcontrol
RossA wrote:I know that the computer process is supposed to simplify things, but sometimes it doesn't seem to work that way.
Perhaps DPS has outsourced their web development to the company that developed the Obamacare website. I recall they were looking for a new gig!
Re: Instructor renewal instructions
Posted: Sun Oct 04, 2015 5:55 pm
by AF-Odin
Well, been trying for three days and always get to the same spot and encounter an error. Will try from computer at work tomorrow and if that doesn't work will snail mail with a return receipt.
Re: Instructor renewal instructions
Posted: Sun Oct 04, 2015 7:06 pm
by PBratton
yeah, me too...
Re: Instructor renewal instructions
Posted: Mon Oct 05, 2015 10:59 am
by txtaxman
On September 28th I went to the DPS/RSD's "Contact Us" and reported that I get an error when I try to submit an Instructor Renewal Application. I also requested assistance.
A week has passed and the error still appears. Since there has been no response from DPS/RSD, this morning I called. The young lady who took my call confirmed that they are having trouble with on-line renewals and said they hope to have it fixed by October 7th or 8th.
I asked about submitting a paper Renewal Application, and she said to mail in the following: CHL-77, CHL-85, CHL-86, and CHL-90.
If the DPS/RSD web site is not fixed by October 8th, I will submit the paper application along with payment and Pistol Instructor Certification.
Re: Instructor renewal instructions
Posted: Wed Oct 07, 2015 4:22 pm
by gpeloq
Still broken.
Re: Instructor renewal instructions
Posted: Thu Oct 08, 2015 8:44 am
by Greybeard
I tried it online for the first time this morning (October 8) and, yep, got the error message.
Re: Instructor renewal instructions
Posted: Fri Oct 09, 2015 11:42 am
by txtaxman
txtaxman wrote:On September 28th I went to the DPS/RSD's "Contact Us" and reported that I get an error when I try to submit an Instructor Renewal Application. I also requested assistance.
A week has passed and the error still appears. Since there has been no response from DPS/RSD, this morning (Oct 5) I called. The young lady who took my call confirmed that they are having trouble with on-line renewals and said they hope to have it fixed by October 7th or 8th.
This morning (Oct 9) I still get the error, and I still have not heard from the request for assistance I submitted via the "Contact Us ".