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I'd found the phone number of (512) 424-7293 on the DPS website, is that the correct number? I've tried for a few days to reach an agent however everytime I get a recorded message of "due to high call volume our agents are unable to assist you at this time ..." There's gotta be a better way... right? does anyone have an extension I can call?

-MJ3

MrJohnsonx3 wrote:I'd found the phone number of (512) 424-7293 on the DPS website, is that the correct number? I've tried for a few days to reach an agent however everytime I get a recorded message of "due to high call volume our agents are unable to assist you at this time ..." There's gotta be a better way... right? does anyone have an extension I can call?

-MJ3

That is the right number. People have continually tried calling, and some have had luck reaching an actual person. I'm not sure if you'll be able to get someone's direct extension once you reach a person, but getting their direct email address seems to be the norm (if you get someone who will help. It's a crap shoot.)

BSL-4 wrote:

MrJohnsonx3 wrote:I'd found the phone number of (512) 424-7293 on the DPS website, is that the correct number? I've tried for a few days to reach an agent however everytime I get a recorded message of "due to high call volume our agents are unable to assist you at this time ..." There's gotta be a better way... right? does anyone have an extension I can call?

-MJ3

That is the right number. People have continually tried calling, and some have had luck reaching an actual person. I'm not sure if you'll be able to get someone's direct extension once you reach a person, but getting their direct email address seems to be the norm (if you get someone who will help. It's a crap shoot.)

So I called the number (512) 424-7284 and as soon as it connects press 1, then its going to default to a prerecorded message which hangs up on you.. AS soon as you hear that prerecorded message press 1 again and it will put you on hold to talk to a rep, instead of just hanging up on you. You can even set it up to have them call you when you're first in the queue.
--However when the lady called me back she said that they didnt have my info ... what the heck.. I mailed it off on the 4 of march... and I live 2 hours away by car...
---she told me to give it the full 8 weeks before calling back again, sike. see yall tomorrow :P
If anyone is looking for the fax number to resubmit their info, she gave it to me (512) 424-7284

-MJ3

UPDATE -

Online App - 02/06/2014
Class - 02/20/2014
Fingerprinting - 03/04/2014
Sent to DPS (USPS mail) - 03/04/2014
First Successful call - 04/15/2014
Website Updated (see below) - 04/16/2014

Application : Received
Fingerprints : Complete
Affidavits : Received
DL or ID : Valid
Citizenship : No documentation required
Passport photo holder : Received
Photo : Received
Proof of Classroom training : Received
Proof of Proficiency training : Received
Fee : Received
Background Check : Under review
Concealed Handgun License : Print pending completion of application review

When I called the DPS, the agent said they had not received my info yet when she looked and to wait the entire 8 weeks, however I do believe that just her entering my info in the system to check up expedited the process, because within 24hrs they had my info. hopefully I'll be on the famous wally walk before the end of the month

MrJohnsonx3 wrote:I'd found the phone number of (512) 424-7293 on the DPS website, is that the correct number? I've tried for a few days to reach an agent however everytime I get a recorded message of "due to high call volume our agents are unable to assist you at this time ..." There's gotta be a better way... right? does anyone have an extension I can call?

-MJ3

From my experience, since I called and got through 3 different times, my best luck was around 9 or so in the morning or about 4 in the afternoon. Any other time I was told "due to high call volume..." Good luck, y'all.

My packet was sent in in late February. My status was updated this morning to manufacturing pending. 49 days so far.
I can't help but think that calling a few times to check on the status helped speed up my process.

sonoftherepublic wrote:My packet was sent in in late February. My status was updated this morning to manufacturing pending. 49 days so far.
I can't help but think that calling a few times to check on the status helped speed up my process.

Congrats

UPDATE -

Online App - 02/06/2014
Class - 02/20/2014
Fingerprinting - 03/04/2014
Sent to DPS (USPS mail) - 03/04/2014
First Successful call - 04/15/2014
Background check in progress: - 04/16/2014
Background Check : Completed / Concealed Handgun License : Manufacturing Pending - 4/19/2014

No Follow up call needed! woohoo
now.. to stalk the USPS man... it USPS that drops it off right..? i would imagine.

I thought i would have one of those dreaded 3 month background check that everyone is talking about. mine was 3 days ! whaaaaaaaaaaaaat?! awesome! My name is fairly common so i figured it was going to take forever, negative.
WOOOOOOHOOOO anyone wanna hit up wally? hopefully by next weekend :P

http://www.youtube.com/watch?v=u0GXMcjn3AY" onclick="window.open(this.href);return false; OMG>>> watch it...

Online App - 03/16/2014
Fingerprints - 03/22/2014
Class - 03/29/2014
Sent to DPS via email - 03/31/2014
Background check in progress: - 04/19/2014
Called DPS(unable to view documents) - 4/25/2014
Sent again(same thing) - 05/27/2014
Background Check : Completed / Concealed Handgun License : Manufacturing Pending - 5/30/2014

RWill wrote:Online App - 03/16/2014
Fingerprints - 03/22/2014
Class - 03/29/2014
Sent to DPS via email - 03/31/2014
Background check in progress: - 04/19/2014
Called DPS(unable to view documents) - 4/25/2014
Sent again(same thing) - 05/27/2014
Background Check : Completed / Concealed Handgun License : Manufacturing Pending - 5/30/2014

Congrats

MrJohnsonx3 wrote:http://www.youtube.com/watch?v=u0GXMcjn3AY OMG>>> watch it...

I love the last line

It would be great to have a stickied thread of helpful numbers when contacting the folks in Austin.

4-29-14 Online Application
5-20-14 Fingerprints
5-26-14 Class
5-29-14 Emailed CHL-100, DD214, Checklist and Fingerprint Receipt
5-29-14 Email received stating they had received the documents

4/26 Electronically sent in packet.
4/28 Acknowleged receipt by Austin.
5/2. Advised by instructor that he had entered the wrong instructor number in the form 100.
5/3. Picked up corrected form 100 and electronically sent to Austin.
5/5. Acknowleged reciept by Austin.
6/23 Recieved letter from Austin stating the instructor number on form 100 was not correct.
6/23 Called Austin and spoke to a lady who checked and found the corrected form 100. She stated that the corrected form was indeed received by them on 5/3. She further stated that the the update would be reflected on the check list in two weeks and at that time, I would have my license in 6 to 8 weeks! I stated that I have already been waiting 8 weeks. She said she was aware of that. I thanked her for her time and hung up. It looks like I have been placed back in the bottom of the stack...again.