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Comp-Tac Customer Service is Tops!

Posted: Thu Feb 14, 2008 9:22 pm
by BobCat
Bought Gurkha IWB holster Sept. 2006 - very fast delivery.

Broke plastic belt clip about 8 months later, very fast warranty repair turnaround. This is the clip that is affixed to the holster "body", not on the leather strut. If it were not the one directly on the holster I would have just bought a couple spares, no problem.

Broke same belt clip again a couple weeks ago, "fixed" with Super Glue and JB Weld - not happy with myself but best I could do at the time. E-mailed Comp-Tac about "upgrading" the Gurkha to a CTAC; received reply the same day: can do, send it back.

Sent it last Saturday, received it back fixed (upgraded) today, Thursday. Can't get any faster than that, USPS does not deliver on Sunday, so they probably got it Monday, fixed it, and sent it back either Tuesday or yesterday. Remarkable.

CTAC configuration is much better, adjustable cant and better clips. Also, if I break the clips I can make some from spring steel - they are held by screws to the leather struts, not affixed to the holster body at all.

Much as I never say anything nice to or about about anybody, this time I have to say Comp-Tac is tops. I may be pitiful, being so grateful that people simply did what they said they would do, quickly and correctly, but there it is. Thanks Comp-Tac.

Regards,
Andrew

Re: Comp-Tac Customer Service is Tops!

Posted: Thu Feb 14, 2008 9:54 pm
by longtooth
I too upgraded after they came out w/ the Infidel. Excellent service just as you received.

Re: Comp-Tac Customer Service is Tops!

Posted: Thu Feb 14, 2008 10:38 pm
by Jason73
I ordered a Minotaur MTAC Holster from Comp-Tac on 2/13. Received a confirmation email, stated production time would be about 1 week. I got another email today stating my holster has shipped! Talk about fast turnaround time! This is my first time doing business with Comp-Tac, but so far I have nothing but high marks for them.

Re: Comp-Tac Customer Service is Tops!

Posted: Thu Feb 14, 2008 10:52 pm
by Wildscar
Jason73 wrote:I ordered a Minotaur MTAC Holster from Comp-Tac on 2/13. Received a confirmation email, stated production time would be about 1 week. I got another email today stating my holster has shipped! Talk about fast turnaround time! This is my first time doing business with Comp-Tac, but so far I have nothing but high marks for them.
You are defiantly getting a good holster. Heres my review of it. I wouldn't be shocked if you don't have it by Monday.

http://www.texasshooting.com/TexasCHL_F ... 13&t=11806

Re: Comp-Tac Customer Service is Tops!

Posted: Fri Feb 15, 2008 3:30 pm
by OverEasy
Last weekend I bought a pistol from another forum member. I needed a holster for it.
Tuesday,2/12/08, I ordered a Minotaur Spartan for it. It was in the mail box today, 2/15/08, before lunch!
I'm wearing it right now. :cool:
3 DAYS! With that kind of service I wouldn't drive to Houston to buy one even if they had a store!
It came with an Allen wrench and candy too. :thewave
I'm a happy camper, OE

Re: Comp-Tac Customer Service is Tops!

Posted: Tue Mar 11, 2008 10:44 am
by stevie_d_64
Just bought the Infidel for the new 1911...

It comes with the clip, but I bought the straps and changed the clip out for them...

The clip will become a back up, but I just don't see that happening...Not that that is a bad thing...

Comp Tac is a sure gem for us in our community...