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Public Apology to AG-EE
Posted: Sat May 20, 2006 11:59 am
by txinvestigator
AG-EE and I have been PMing, and he wanted to take a class at our school. I told him I would sign him up, and I failed to do so. He drove all of the way there and since he did not have a reservation, he was not allowed in.
He only mentioned it to me in private, but I feel the need to apologize more than in private.
I take total responsibility for this screw up, and I hope he forgives me. I have made a offer to him to try to make it right.
AG-EE, again I am very sorry.
Posted: Sat May 20, 2006 1:04 pm
by Greybeard
Don't feel lonesome, it can happen to any of us at one time or another, especially when "multi-tasking".
A few years back a lady had taken one of my renewal classes and told me that her husband would be needing one in just a few months. She filled out the registration form and gave me a deposit check for a "call list". We deposited the check and guess who misfiled the registration form and therefore did not call the man? An unhappy camper (and rightfully so) when SHE called me.
Posted: Sat May 20, 2006 1:51 pm
by GreenGuy
Everyone makes mistakes.
It is how the person who makes the mistake handles the mistake afterwards that sets the tone with me, and I'd say you are on the right track with this one..
Posted: Sun May 21, 2006 8:51 am
by RPBrown
GreenGuy wrote:Everyone makes mistakes.
It is how the person who makes the mistake handles the mistake afterwards that sets the tone with me, and I'd say you are on the right track with this one..
+1. Well said.
TXI, I applaud you for your public action. It shows that you have class. With all you and DFW have gone through recently, it's a wonder you even remember your name.
Posted: Sun May 21, 2006 1:21 pm
by longtooth
Very well said RP.
Posted: Mon May 22, 2006 11:36 am
by AG-EE
Thank you txinvestigator. You have made more than a reasonable offer to correct it, and I also feel that I was partially to blame since I didn't follow up properly. I wasn't angry, as I knew it was an honest mistake, and not discrimination against ugly fella's!
Customer service is declining in most areas of commerce these days, but you have exceeded the mark.
Posted: Mon May 22, 2006 12:56 pm
by Kalrog
AG-EE wrote:... it was an honest mistake, and not discrimination against ugly fella's!
Is "Ugly" a legally protected minority class? If so, I want my preferential treatment!
Posted: Mon May 22, 2006 1:48 pm
by Diode
Kalrog wrote:AG-EE wrote:... it was an honest mistake, and not discrimination against ugly fella's!
Is "Ugly" a legally protected minority class? If so, I want my preferential treatment!
Finally a entitlement group I can fit into.
Posted: Fri May 26, 2006 8:34 pm
by Venus Pax
txinvestigator,
Publicly apologizing was very classy.
Posted: Fri May 26, 2006 8:37 pm
by one eyed fatman
Kalrog wrote:AG-EE wrote:... it was an honest mistake, and not discrimination against ugly fella's!
Is "Ugly" a legally protected minority class? If so, I want my preferential treatment!
Careful, UGLY is a registered trademark of the one eyed fatman. Kinda.