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FAST photos rejected?
Posted: Mon Aug 02, 2010 7:53 pm
by secure
I had a student call today to inform me that DPS rejected the photos that were provided by FAST. She went through the process to register online and have fast do her prints and photos, attended class, mailed all necessary documents to DPS only to have the photos rejected. She called DPS and was rudely told that they are rejecting ALL photos from FAST.
WHAT?
Anyone else experience this? It appears from the new online process that FAST is able to do BOTH prints and photos.
Help is appreciated!
Re: FAST photos rejected?
Posted: Mon Aug 02, 2010 8:39 pm
by A-R
secure wrote:I had a student call today to inform me that DPS rejected the photos that were provided by FAST. She went through the process to register online and have fast do her prints and photos, attended class, mailed all necessary documents to DPS only to have the photos rejected. She called DPS and was rudely told that they are rejecting ALL photos from FAST.
WHAT?
Anyone else experience this? It appears from the new online process that FAST is able to do BOTH prints and photos.
Help is appreciated!
That's not good. Someone from DPS needs to speak with whoever is answering the phones because the DPS trainers are pushing FAST
hard in the instructor classes.
I'd be very upset if I told a classroom full of students to use FAST only to have all the photos rejected. Someone from FAST probably has some explaining to do (and refunds to offer), as well as DPS.
Re: FAST photos rejected?
Posted: Mon Aug 02, 2010 8:41 pm
by Charles L. Cotton
I'll send this to my contact at DPS. Can you find out what FAST/L-1 location?
Thanks,
Chas.
Re: FAST photos rejected?
Posted: Mon Aug 02, 2010 9:23 pm
by secure
Chas,
It was the location at Dallas - Elmbrook.
Thanks for the help!
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 6:04 am
by Capt Roy
We were told in class (6/1-4) that the FAST locations were only taking the picture to have a record of who they took the finger prints from. The picture was not for the license. I have had my students that us FAST for their finger prints to get their pictures from a CVS or Walgreens. I should have my printer next week and will be doing the photo's myself..
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 6:47 am
by Teamless
Capt Roy wrote:to have a record of who they took the finger prints from.
My wife had her fingerprints and photos taken at an L1/FAST Location, and both were submitted to DPS and her license arrived in 30 days or so.
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 7:08 am
by Capt Roy
I hope that works out to be the case.. It would be easy to get it done in one place.. Charles should get us an answer..
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 8:41 am
by garcia946
Ive heard that about a FAST location , not a student of mine
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 9:47 am
by infoman
DPS does not and can not use the photos that FAST/L1 takes. The photos they take are ONLY for their purposes. Anyone who does not send in the photos with their application materials will for sure be rejected.
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 9:55 am
by sjfcontrol
infoman wrote:DPS does not and can not use the photos that FAST/L1 takes. The photos they take are ONLY for their purposes. Anyone who does not send in the photos with their application materials will for sure be rejected.
What is your source for this information?
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 9:56 am
by Teamless
infoman wrote:Anyone who does not send in the photos with their application materials will for sure be rejected.
Sorry, but my wife had her photos done at L1/FAST and they were approved, sent to DPS and used on her license.
Maybe things have changed since early June?
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 10:07 am
by infoman
Charles will back my info up. Dps will not sure the photos sent by FAST. I would take Capt Roy's advice and go to Walgreens or CVS.
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 11:57 am
by Charles L. Cotton
Here is the DPS response. The short version is that L-1 photos are not used for your CHL. I have no idea how some people have used them for their initial applications.
Chas.
DPS wrote:Currently, we are only set up to receive fingerprints from L1. Original applicants must still send passport photos to us as usual (Renewals do not). We are currently working on being able to use the DL photo, but do not yet have the technical connection.
L1 does take photos of everyone they fingerprint and they send that photo to crime records for crime records identification purposes with the fingerprints; however, we are unable to use those photos in printing the license. (I believe it was a print quality issue). This will likely be a non-issue as soon as we are able to utilize the DL photo.
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 12:31 pm
by secure
Thanks Chas!
Re: FAST photos rejected?
Posted: Tue Aug 03, 2010 12:49 pm
by infoman
thanks for the info Charles, I knew that was true, now you clarified it for us.