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Ive been having an issue with my broadband modem/router and called TWC tech service. The rep was very helpful and told me to bring the old unit in and they would exchange it. I politely but firmly replied, "Nope, no can do. Yall have a 30.06 notice and I will not patronize anyone who discriminates against me." I suggested that they instead send a technician out.

The rep then asked if it would be ok if they shipped it via USPS. I said of course if yall pay the shipping! It will cost them $22.00! Yeah I know, chump change but hey, what have you guys done lately to advance our civil rights??

A+

I love it!

Chas.

Jim Beaux wrote:Ive been having an issue with my broadband modem/router and called TWC tech service. The rep was very helpful and told me to bring the old unit in and they would exchange it. I politely but firmly replied, "Nope, no can do. Yall have a 30.06 notice and I will not patronize anyone who discriminates against me."

Did you cancel your service?

polly wrote:

Jim Beaux wrote:Ive been having an issue with my broadband modem/router and called TWC tech service. The rep was very helpful and told me to bring the old unit in and they would exchange it. I politely but firmly replied, "Nope, no can do. Yall have a 30.06 notice and I will not patronize anyone who discriminates against me."

Did you cancel your service?

I don't know what choices you or Jim Beaux have for providers but I am limited to Comcast cable unless I want snail speed ATT. I have been to the Comcast office many times, but have seen no 30.06 there. Out of 5 service calls scheduled I only got one show-up. They have a monopoly and their customer reflects that. I still take my hat off to you Jim Beaux.

Would it make sense if someone said they don't patronize Amazon because they only order if they get free shipping?

puma guy wrote:

polly wrote:

Jim Beaux wrote:Ive been having an issue with my broadband modem/router and called TWC tech service. The rep was very helpful and told me to bring the old unit in and they would exchange it. I politely but firmly replied, "Nope, no can do. Yall have a 30.06 notice and I will not patronize anyone who discriminates against me."

Did you cancel your service?

I don't know what choices you or Jim Beaux have for providers but I am limited to Comcast cable unless I want snail speed ATT. I have been to the Comcast office many times, but have seen no 30.06 there. Out of 5 service calls scheduled I only got one show-up. They have a monopoly and their customer reflects that. I still take my hat off to you Jim Beaux.

Welcome to the board Polly. No, I didnt cancel my service. I have been a subscriber for 10 years and cant find a lot of justification in dropping them. I just recently switched my phone over to them as well and really like the service.

Puma - TWC appreciates its subscribers and the steps it takes to keep us happy, especially in this day and age is remarkable. In the 10 years Ive been with TWC I have always received top drawer treatment. I called them today at around 1PM & by 5PM received an email advising that I can expect the new modem in 1 - 2 days.

I will keep yall updated.

I would suggest you purchase your own modem and stop giving twc 5 bucks a month.

Lol. Awesome.

uthornsfan wrote:I would suggest you purchase your own modem and stop giving twc 5 bucks a month.

You are so right. I have been meaning to do that. Thanks for reminding me.

Once I see that the problem is with the modem I will buy one. Then I will call TWC and tell em I need to return theirs and to send a pre-paid shipping container .....cuz you know why.....

Jim Beaux wrote:

uthornsfan wrote:I would suggest you purchase your own modem and stop giving twc 5 bucks a month.

You are so right. I have been meaning to do that. Thanks for reminding me.

Once I see that the problem is with the modem I will buy one. Then I will call TWC and tell em I need to return theirs and to send a pre-paid shipping container .....cuz you know why.....

10:30 AM - FedEx just dropped off the new modem.