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Received a letter yesterday stating application received but not processed due to finger prints not provided.

I had my prints done on 1/29/16 and it showed everything sent. Is this a case of them being lost or just bad prints? Made another appointment but plan to call tomorrow.

Timeline
Application 12/27/15
Doc Received 1/25/16
Prints 1/29/16

If everyone could stop calling RSD for a moment, that would be great! Really need to make a meme

And hopefully the call back request works. 46min wait time

Call back received and confirmed they had everything. The wait continues...