Midway 1292 Tumbler Recall-Great Service!
Posted: Tue Jul 05, 2016 6:59 pm
I bought a Midway 1292 tumbler in the mid 90's. It has worked flawlessly since new. Last week I discovered it was recalled in 1998 for a faulty motor and fire hazard.
I contacted Midway and they confirmed mine was part of the recall. The recalled tumblers have a plastic base and no bar code inside the base. They said to send it back to them and they would send me a new Frankford Arsenal tumbler as the 1292 is no longer made. It was mailed last week and I just received conformation of receipt and shipping of my new tumbler. Also received $13.55 store credit to cover my shipping to them.
Great customer service from very friendly people on the phone! Now to spend my $13.55 plus a few additional $$.
I contacted Midway and they confirmed mine was part of the recall. The recalled tumblers have a plastic base and no bar code inside the base. They said to send it back to them and they would send me a new Frankford Arsenal tumbler as the 1292 is no longer made. It was mailed last week and I just received conformation of receipt and shipping of my new tumbler. Also received $13.55 store credit to cover my shipping to them.
Great customer service from very friendly people on the phone! Now to spend my $13.55 plus a few additional $$.