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Kimber customer service

Posted: Tue Dec 31, 2019 4:20 pm
by dhoobler
Back in 2008 I bought a Kimber SS Ultra Carry in .45 ACP. It started ejecting brass in my face. Yesterday I got a pretty good cut in my forehead from a spent round.

I called Kimber customer service today. They want $175.00 to look at it and another $27.50 to ship it back to me. I told them, no thank you. I have bought my last Kimber.

Re: Kimber customer service

Posted: Tue Dec 31, 2019 6:21 pm
by DocV
$175 plus shipping is quite a chunk of change. If you have not changed the return spring lately, that is the first place I would go. Followed by extractor tuning if springs did not correct the problem. Followed by a Colt or Springfield hat.

Re: Kimber customer service

Posted: Tue Dec 31, 2019 6:49 pm
by RPBrown
I have owned 2 Kimbers in my life. Both went back to factory several times so I got rid of them and will never own another

Re: Kimber customer service

Posted: Tue Dec 31, 2019 6:50 pm
by 03Lightningrocks
DocV wrote: Tue Dec 31, 2019 6:21 pm $175 plus shipping is quite a chunk of change. If you have not changed the return spring lately, that is the first place I would go. Followed by extractor tuning if springs did not correct the problem. Followed by a Colt or Springfield hat.
:iagree: I had a Kimber Raptor that was doing that. I changed the return spring and the problem went away. I do believe it is also referred to as a recoil spring. Two years later it was still working well.

They have them for either style here.
https://www.brownells.com/handgun-parts ... 42353.aspx

Re: Kimber customer service

Posted: Tue Dec 31, 2019 7:11 pm
by Chaparral
If you can’t fix it yourself, I would suggest contacting Ed Vandenberg in your part of town.

Re: Kimber customer service

Posted: Fri Jan 03, 2020 4:06 pm
by PBratton
I have never had issues with my Kimbers.

Re: Kimber customer service

Posted: Fri Jan 03, 2020 4:35 pm
by flechero
dhoobler wrote: Tue Dec 31, 2019 4:20 pm Back in 2008 I bought a Kimber SS Ultra Carry in .45 ACP. It started ejecting brass in my face. Yesterday I got a pretty good cut in my forehead from a spent round.

I called Kimber customer service today. They want $175.00 to look at it and another $27.50 to ship it back to me. I told them, no thank you. I have bought my last Kimber.
I wouldn't send it back to Kimber, you have some good Smith's close to you. The cost will be less and the work better than the factory.

I also wouldn't get too worked up about a gun that worked for 10+ years now throwing brass at you... Extractors wear and/or lose tension with time and use, recoil springs wear out and ejectors can even break... the gun may have been perfect from the factory and the issue developed recently.

Just fix it and shoot it, a lot! :tiphat: :fire