My son and I had a horrible experience at a Ford Dealership about a year ago. My son goes in to the dealership, but does not see the F150 he's looking for. The salesperson sends him to the competition to check out the inventory. My son finds the truck he wants and the dealer tells him he'll dealer trade for it. The salesperson said something to the competition such that they would not trade. Fiasco #1.
The salesperson locates the truck my son wants at another dealer, but is 150 miles away. He set-up the dealer trade and tell my son to come back in two days. We return in two days, no truck. Fiasco #2.
Meanwhile, the salesperson wants us to do all the paperwork on the sale before the truck arrives. My son says no. I want to see it first. When the truck arrives, he likes it. Now its off to the F&I guy. Since I am co-signing the loan, I went ahead and negotiated a rate with my bank and the bank sent the dealership the paperwork via email. Well, when the F&I guy realizes we're not using Ford financing, he has major issues with the price. We had an order for the truck with a bottom line number agreed to and signed by the manager. My son said to them a deal is a deal. If they want to sell the truck, stick with the deal. So, we sign all the paperwork on some electronic desk that records our signatures. We used my bank's financing. So, I thought.
Two days later, I get a phone call from the dealership. They convinced Ford Finance to match my banks deal and switched the financing to Ford from my bank without us ever re-signing the papers. Fiasco #3. This was really slimy on behalf of the dealership.
I consulted an attorney about filing a civil suit. The attorney said that since Ford Finance matched all of the terms from my bank, I have no economic damages. While the practice is slimy, he asked what exactly am I going to ask the court to do? My son loves his truck and wants to keep it. So, we stayed with Ford Finance. My bank would not match its original terms for a Re-Fi.
Stay away from Planet Ford!!
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- by OneGun
- Mon Feb 12, 2018 9:12 am
- Forum: Off-Topic
- Topic: Interesting Non Car Buying Experience
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