Fortworth86 wrote:Twist wrote:Fortworth86 wrote:Applied 12/13/15
Chl class 12/18/15
Fingerprints 12/17/15
Uploaded Chl 12/23/15
Confirmation 12/28/15
I'm new here but I've been lurking. I'm posting I guess to vent some of my rage for dps. I have a very clean background (no arrest) and I've called and talked to someone several times and I get nothing when I talk to them. Its just "keep waiting" "you're calling too soon" etc. tomorrow will be 9 weeks for me and I'm just very irritated that everytime I call I get a different answer that really gives me no info. I'm convinced the people they have are just some idiots they pay $8 an hour to sit around and read a list of predetermined excuses they have when we call.
Actually you're looking at about 8 weeks, not 9. It goes from your confirmation date which you said was 12/28 so that left 3 days in December. There is then 31 days in January, at least one of which was a holiday, but skip that. And today was the 23rd of February. So....
3+31+23 = 57 or 1 day over 8 calendar weeks. This has been in the neighborhood of being normal as of late and it could possibly be a little longer because they apparently got swamped in December. That happens in pretty much any line of work which is why things such as backorders happen when you try to order a product on occasion.
Calm down, you'll be licensed soon. I know that's not what you want to be told but that's the way it is and there's no point in having an anxiety attack over something that you can't control.
I know it's just frustrating to be told "it should be done in a couple weeks" then calling back two weeks later to be told my hasn't even been processed and I'm looking at 6 more weeks just to process my app. I paid them to provide a service, the least they could do is tell me where I'm really at in the process
This is exactly the problem I have. This is a paid service, not a free or government funded benefit. If the they are that swamped with applications, that means they should have the funds (from the application fees we all paid) to hire more people to process them. They don't have to do that and they don't have to provide the best of customer service when we call simply because the only way to get what we want is through them. We cannot take our business elsewhere or anything, so they are not pressured to process apps in a timely manner or provide outstanding service on the phone or via email. It is frustrating, but there's nothing we can do about it.
