TexasCHLforum.com

nightmare69 wrote:

Charles L. Cotton wrote:
The code requires the DPS to send your CHL to you within 60 days (new; 45 days for renewal) from the date DPS received a complete application package. The date they enter it into the system is not relevant. A "complete application package" is one that is not missing any required information or documents.

Chas.

Thanks for the fast response. Does it apply to mail in applications? Cause that is what I did, mailed in app and all other required information(expect fingerprints)in at once.

EDIT: Since I have to wait for DPS to send a letter to schedule a appointment to get my fingerprints done I doubt this applies to me. If it does then they have 24 days to have my plastic mailed, they better kick it in gear if thats the case.

LagunaBum wrote:DPS has had my application and required forms for 59 days. I have been in Background check under review for 34 days. I've sent emails and called without any response.

nightmare69 wrote:

Charles L. Cotton wrote: The statute allows 60 days to complete an application

Can you further explain complete an application? Does that mean they have 60 days to get me into the system or 60 days to complete the entire process to either approve or deny my CHL? Other words does the statute mean they are supposed to have my plastic to me in 60 days?

jaybeau wrote:You keep inaccurately stating that DPS is turning around CHL's in a 30-35 day range. Once I confirm the facts on our call today with our State Reps office I will state them on this board. I do not and will not ever convey inaccurate or unconfirmed facts with the hard working, law abiding folks who are using this board for information regarding the status of our CHL's.

jaybeau wrote:

The statute allows 60 days to complete an application, even though their average is much shorter. Contacting a Representative or Senator before the statutory time limit has expired is unwarranted.

As has been stated numerous times before, DPS does not get the CHL application fee; it goes to the general fund. Also, the 15,000 to 17,000 applications a month are not all new applications ($140). Many are renewals ($70), many get the 50% reduction in fees and some are free.

Chas.

Not sure where you're getting your completely inaccurate information from or how outdated it is, but I know myself and 4 others who have done every prerequisite outlined by DPS for obtaining a CHL and we all have heard nothing from DPS regarding our status. We have tried every channel available. Thankfully our State Rep is assisting in this manner.

nightmare69 wrote:

jaybeau wrote:Day 41 since DPS received mine and still 'Awaiting Materials' . I checked this morning with 4 others who all had our COMPLETE packets delivered separately via certified mail on 2/21 and all are 'Awaiting Materials'.
We've been in touch over the last week with our Texas State Representative and thankfully he's been listening to us. We've sent him correspondence, or the lack thereof, with DPS over the last week and his office has been reviewing it. We have a call with his office today at 2. Our major concern is
a.) We paid $140 + fingerprinting+CHL class fee and have had no reply from DPS in 41 days.
b.) Since we know that DPS signed for the packets 41 days ago, why aren't they in the system. There is some HIGHLY sensitive personal information in those packets, so what is being done with them and where are they...since we have no replies to any of our inquiries.

If you are in a similar situation, please contact your Texas State Representative. They WILL listen and do something about it. You can find your Texas State Rep using this link:
http://www.house.state.tx.us/members/fi ... sentative/

I agree that the state should jump in and figure out why they are so slow. DPS says its getting 15-17k apps a month, take the low end 15k and times it by $140, comes out to 2,100,000.00 per month DPS is making. Now I know that not everyone is paying the full $140 fee but you can bet that DPS is banking at least 1.5 million a month. With that kind of money there is NO reason they cannot hire more help or invest in better system.

Day 36 for me since DPS has signed for my mailed in app and complete packet, no update and not in the system.

infoman wrote:30-34 days is totally wrong as an average. there may be a very small % getting them in that time frame but not the average. Plus, there's a big snowball effect going on now & they are getting higher volumes of apps everyday. it takes 34 days just to get new apps entered from the date the documents were physically received by their mail room.

RiderDean wrote:If the Average is 30-34 from the time they enter a full packet the average to enter a full packet from the time they receive it must also average 30 days. This is typical "Key Performance Indicator" Monkey-work. They report external from their department that their KPI of turnaround is 30-34 days but there is no metric or attention that full packets sit in the "mail room" for 30 days before someone can "open" them and enter them so the performance clock can start. In reality the average confirmed over and over on this forum is about 50-60 days mailbox to mailbox.

arawli wrote:So, just to clarify, by "turnaround time" do they mean the time to go from receiving the full packet (all materials) until they mail out the license, or is that the time only up until they give the green light to manufacture/mail it out out? Small difference maybe, but you know how we're all dying for info...any info. Thanks again.

Fingerman wrote:

Charles L. Cotton wrote:DPS' current average turnaround time is 30-34 days. I was on a conference call with DPS yesterday and this was one of the items covered. Also, the statutory 60 days begins when they receive a full application packet, not when it's entered into the system.

Chas.

My question is what happens if your application isn't processed in 60 days?

nightmare69 wrote:

Charles L. Cotton wrote:DPS' current average turnaround time is 30-34 days. I was on a conference call with DPS yesterday and this was one of the items covered. Also, the statutory 60 days begins when they receive a full application packet, not when it's entered into the system.

Chas.

We shall see cause its been 1 month since they received my app and all other docs.