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I still have not received my detailed letter from July 3rd. They even suposedly re sent it. I go through all my mail, so I know it did not get discarded. I called and found out what they needed and was able to actually fax it to them. now last week it says Certificate Active... so I do not care.

I would call and see if it is something you can fax in. then call the day after and make sure they got it. Remember to ask for a name to send it to.

Hope this helps.