Search found 3 matches

by AddyLO
Sun Feb 02, 2014 12:04 pm
Forum: General Texas CHL Discussion
Topic: Online renewal
Replies: 9
Views: 2620

Re: Online renewal

That's what I would have thought but I never assume anything when it comes to the gubmint.

I used the contact form to send them my confirmation email as a PDF doc attachment. Hopefully I'm all set!
by AddyLO
Sat Feb 01, 2014 2:28 pm
Forum: General Texas CHL Discussion
Topic: Online renewal
Replies: 9
Views: 2620

Re: Online renewal

Wow, maybe I'm just thick but from the correspondence I received I would never have known to do this.

I still find it funny that the only hyperlink to this (I assume that's what it is) is presented on a page you only see on a printed page. And it is masked by text so you can't see the link address.

Thank you so much for the info!
by AddyLO
Sat Feb 01, 2014 10:11 am
Forum: General Texas CHL Discussion
Topic: Online renewal
Replies: 9
Views: 2620

Online renewal

I received my renewal letter yesterday and figured I would go ahead and get the renewal process started. After going online and renewing I received the following email:
See the checklist for additional items that must be sent to TxDPS. Your application will be considered "incomplete" until all checklist items have been received. To assist in the processing of your application, please make sure you include a copy of your receipt page and all of the items on your checklist before mailing.

Below is your checklist of required supporting documentation:
- Checklist (or your confirmation email containing the transaction barcode)
- TxDPS will attempt to use the passport photo and resubmit the fingerprints on file for your renewal application. If either of these items does not meet current quality standards, TxDPS will notify the applicant and a new submission will be required.
I checked the status of the application online and it does indicate that it is waiting on receipt of required materials. This seems silly since there is nothing else needed but it IS the government so OK.

So here's my question:

A page that the website allows you to print (but only print) at the end of the process shows the following:
Submit this checklist and all required items by email to RSD or by mail to...
This "RSD" is obviously a link to the email address but that does me no good on a printed page.

Does anyone know the email address where this can be sent? Since I have nothing else to send I would much rather email them than send this checklist page by mail. I assume I can just forward their email back to them. The RSD webpage has an online contact form but that's not going to work.

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